Customer Service Representative

Customer Service RepresentativeAbout **Homery is a market leader in home and living solutions, dedicated to delivering exceptional products and services that enhance the quality of life for our customers. We are passionate about creating beautiful and functional home environments, and we believe our success is built on the strength of our team.Job *The Customer Service Representative at Homery plays a critical role in ensuring our customers receive exceptional service and support. This position involves handling customer inquiries, processing orders, resolving issues, and maintaining accurate records in our Odoo ERP system. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple tasks in a fast-paced environment.Key *Respond to customer inquiries via phone, email, and chat in a professional and timely manner.Process customer orders, returns, and exchanges accurately in the Odoo ERP system.Maintain detailed records of customer interactions, transactions, and feedback.Assist customers with product information, troubleshooting, and general support.Resolve customer complaints or escalate them to the appropriate department when necessary.Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer service.Stay informed about product updates, policies, and promotions to provide accurate information to customers.Contribute ideas to improve customer service processes and enhance the overall customer experience.High school diploma required; associate's or bachelor's degree preferred.Minimum of 2 years of customer service experience, ideally in the appliance or home goods industry.Familiarity with Odoo ERP or similar customer service and order management systems is a plus.Strong communication skills, both written and verbal.Excellent problem-solving abilities and attention to detail.Ability to multitask and work effectively in a fast-paced environment.Customer-focused mindset with a commitment to delivering outstanding service.What We ***Competitive hourly pay and comprehensive benefits package.Opportunities for growth and professional development.A supportive and team-oriented work environment.

Created: 2025-03-08