Program Manager- Permanent Supportive Housing Buena ...

Job descriptionEssential Duties and Responsibilities:The Program Manager is responsible for overseeing the Buena Tierra Supportive Housing Program, acting as the primary point of contact between Santa Barbara County Housing Authority (HASBARCO) and Good Samaritan Shelter.. Reporting to the Director of Housing and Quality Assurance programs, the Program Manager plays a vital role in ensuring the programs success and compliance with contractual obligations.Providing day-to-day supervision and guidance to a team of Case Managers, Medical Coordinator and Substance Abuse Specialists.Directing and supporting staff in implementing trauma-informed care and a strengths-based approach, aligned with Good Samaritan Shelters principles and harm reduction practices. Motivating staff to empower residents, foster autonomy, and instill a sense of control. Assisting staff in managing complex cases effectively.Assisting in the training of staff, ensuring they are well-versed in Good Samaritan Shelters case management approach, trauma-informed care, harm reduction strategies, motivational interviewing techniques, and program-specific policies and protocols.Engaging in conversations with clients about issues like substance abuse, mental health, and other barriers to maintaining housing.Ensuring accurate and timely data management, including maintaining updated case notes, assessments, and data entry in the Homeless Management Information System (HMIS) and other relevant systems.Monitor and support staff documentationManage the implementation of the program's 24 hour hotlineTakes the lead on Enhanced Care Management and Housing Sustaining Services through the agency's CalAim initiativesEnsures clear and consistent communication with HASBARCO staff regarding tenant placement.Develops tools and systems to educate tenants on policies and encourages their adherence to maintain units and common areas.Assists staff in resolving challenging tenant issues and disputes.Encourages positive tenant involvement in Good Samaritan Shelters housing units.Coordinate referrals, compliance and enrollments into Good Samaritans Housing Support programs in partnership with CenCal.Serve as a liaison with staff and the Housing Authority to ensure that communication is clear and consistent amongst agencies.Provides on-call coverage for crisis incidents during after-hours and weekends.Establishes strong relationships with Human Services Department, community partners, landlords, and stakeholders.Represents the organization in community activities to enhance its profile.Participates in committees, task forces, and special projects as required.Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.Encouraging and supporting the professional growth of team members.Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the programs success.Oversee staff timecards and training are submitted in a timely manner.Perform related duties as assigned by the supervisor.Education and/or Work Experience Requirements:This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.Hold a Bachelor's Degree in a related field or have an equivalent combination of education and experience.Strong leadership, organizational, and communication skills.Ability to work collaboratively with diverse teams and maintain a client-centered approach.Familiarity with local, state, and federal regulations governing addiction treatment facilities.Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.Ability to work in a team: Collaboration and cooperation with other staff, volunteers, and external agencies.Excellent computer proficiency (MS Office - Word, Excel and Google)Required Qualifications:Employment Eligibility Verification:Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.Negative Tuberculosis Test:Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.Background Screening:Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.Pre-Employment Drug Screening:Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.Driving Skills:Possess strong driving skills and have a valid drivers license.Driving is an essential function of the position, and a clean driving record may be required.Must possess a valid California drivers license or obtain one before the start of employment.Insurance Coverage:Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.Personal Insurance Coverage:Must have personal insurance coverage that meets the requirements set by the employer.This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.The coverage must be valid and maintained throughout the employment period.Benefits:Full-Time Benefits:Health InsuranceDental, Vision, and Life Insurance401k MatchingPaid Time Off (PTO)Paid Holidays and Floater DayEmployee Assistance ProgramGym Membership DiscountTuition ReimbursementWorking AdvantagePart-Time Benefits:401k MatchingPaid Time Off (PTO)Employee Assistance ProgramGym Membership DiscountWorking AdvantagePlease note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.Work Environment:The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to lift and carry up to 30 lbs.Capability to navigate stairs multiple times during a shift is required.Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.Mental Requirements:The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

Created: 2025-03-08