Agent Office Ambassador

Job Summary: The Agent Office Ambassador - Willow Glen provides hands-on support and oversight for the day-to-day needs and functions for Sereno's Willow Glen office. Sereno's mission is to provide the highest level of support for our real estate team to ensure they can deliver the best possible experience to the client. This is an in-person position with the expectation to provide onsite support as deemed necessary by VP of Experience - Willow Glen.Essential Functions: The following reflects the definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.Provide onsite first-class customer service to all clients, staff and guestsCultivate a positive work environment and communicate in a proactive and responsive manner to drive successful outcomesEstablish and maintain effective working relationships with management, co-workers, agents, clients, and vendorsAssist agents with ordering and managing sale/open house signs including panels, A-frames and ridersOversee administrative needs such as maintaining agent rosters, ordering sign installations, and providing hands-on administrative support for agents' transactions when neededUse Brokermint to manage data input for transaction management and accounting systemsMaintain efficient personnel records in Google Drive for all agents and agent assistants assigned to the officeExercise discretion and maintain confidentiality at all times with regard to all agent, client, and company informationProblem solve to meet client and agent needs, including collaboration with other departments within Sereno (Marketing, IT, Finance)Build rapport with office staff, management, and agents and serve as the point of contact for all office related needsCoordinate with Facilities to arrange vendor services where necessary (carpet cleaning, janitorial, paint, plumbing)Collaborate with VP of Experience to assist with overseeing office relocation, renovations and other facilities related duties when neededOversee office equipment maintenance and service needs and ensure the technology team is aware of needs immediately within the officeMaintain cleanliness, organization and upkeep of the office and propertyMaintain and update the S2 and Brivo door systems to ensure doors open and lock at the appropriate times and all keys are created, updated, and removed in the system as neededProvide coverage and administrative support to other Sereno offices when neededEnsure the office is consistently well-stocked with suppliesRelieve other team members for required lunch breaksSome travel within the Bay Area may be required for certain eventsBe a consistent, reliable onsite presence for the various needs of the Willow Glen office.Office Support to VP of ExperienceCoordinate meetings for all team members to ensure a culture of collaborationOversee the onboarding and offboarding of agents to ensure a seamless, accurate and cohesive experience when joining and leaving the companyCoordinate office events and lunches by ordering food, coordinating setup and clean up, managing RSVP's, ensuring AV equipment is ready for useUpdate VP of Experience on overall office and agent activityMarketing and Sales Support for AgentsProvide hands-on marketing and sales support to agents by assisting with utilizing marketing tools and platforms such as Moxiworks, Realscout, Homesnap, and other core Sereno tools.Support agent with using company tools and technology to create a Comparative Market Analysis (CMA) report when neededCollaborate with the Marketing department to stay abreast of marketing strategies that help drive salesSupport agents with developing their social media presence to further enhance their individualized marketing strategiesSkills and Qualifications:Below is a summary of the experience, skills, and education a candidate needs to possess to be successful in the role:Minimum 2 years administrative/customer service experienceSkilled at being proactive, patient, accurate and a good communicatorMust possess solid technical proficiency with Microsoft Windows and G-SuiteExperience working within CRM or real estate-related transaction management software is a plusExperience with overseeing facilities for office relocations and renovationsExperience with using marketing strategies to drive salesPhysical Requirements: While performing the duties of this job, the employee is frequently required to do the following:With or without reasonable accommodation(s), the essential functions of this position require certain physical and mental abilities. These abilities include, but are not limited to: sitting, standing, walking, bending, stooping, pushing, pulling, lifting (up to 25 lbs.), typing, writing (in English), reading (English), speaking (English), seeing, hearing, driving, basic mathematical calculations, problem-solving, reasoning, composition, and decision-making.Work environment:Moderate noise associated with a small office work environment.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Created: 2025-03-08