Customer Service Representative

Position ***** Customer Service Representative***** Lee, MA; Bensalem, PA; Flint, MI; or Goldsboro, NC***** Monday - Friday, 8:00AM - 5:00PMCompany DescriptionFounded in 1973, Ray Murray, Inc. is a leading distributor of propane & compressed gas equipment, hearth, heating & outdoor living products. We operate 4 distribution centers east of the Mississippi. Our primary customers are propane marketers, specialty retailers, & trade professionals. We have grown to become one of the largest distributors in our industry through a combination of consistent organic growth and strategic acquisitions. RMI prides ourselves in providing exceptional support through our highly trained team of professionals.Position SummaryLooking for an energetic, dependable, customer-oriented representative for order entry, answering customer questions and billing inquiries with the highest degree of courtesy and professionalism to offer complete customer care. As a Customer Service Representative (CSR), you will provide industry-leading customer service to our customers.This is a full-time, in-office position at one of our four office ***** Lee, MA; Bensalem, PA; Flint, MI; or Goldsboro, NC. The ideal candidate must be within commuting distance prior to starting.Key Duties and ResponsibilitiesAnswers customer requests or inquiries concerning equipment, products, promotions, and billing with the ability to take full responsibility, from start to finishProvide timely and thorough resolution of all issues raised by customers, as well as documenting all actions and correspondenceMake recommendations according to customers' needs on features, accessories, and upgradesContinually maintain working knowledge of all company products and promotionsUtilize operational system to process orders and enter customer claimsAssisting with Marketing and Warranty functions·        Other duties as assignedJob Qualifications and Skills·        Relative Customer Service experience ***** answering phone calls, communicating with customers, responding to inquiries, taking orders·        Excel in communication both verbal and written maintaining strict professionalism in all customer correspondences·        Computer ***** Experience with all Microsoft applications (Outlook, Word, Excel, etc.)·        Ability to meet the demand of a high-paced operation by handling a high-volume of requests, incidents, and customer inquiries·        Experience in the Propane, HVAC or Hearth industries is a plus·        Experience with ASW system is a plus·        Customer Service, Organization, Problem Solving, Time Management skills·        Empathy, Patience, Critical Thinking, Professionalism, Teamwork skills

Created: 2025-03-08