Client Account Manager

At Wellworks For You, our employees are dedicated to our clients success. We are looking for an experienced Wellness Account Manager to join our team.Why work with us?Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation and benefits package including:Competitive salaryAdditional IncentivesGrowth opportunitiesComprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan401k with employer matchEmployee Assistance Program through LifeMatters EAPMental health benefits, including access to paid therapyPaid maternity leave after 12 monthsPaid Time Off including time off to volunteer in your communityCasual dress codeWellness program and teambuilding opportunities with incentivesMilestone anniversary programOngoing training and educationWho are our Account Managers?Our Account Managers are the point of contact for all aspects of their clients wellness program. They actively take an interest in our client's success, adding value by understanding their specific wellness program requirements, incentives, goals, and building a longstanding partnership with key stakeholders at various levels in the clients organization. They are client facing professionals who are highly organized and can handle multiple projects at a time. They enjoy working as part of a team but are motivated to complete their work on their own.What will your day look like?Interact with clients and participants daily regarding program details and provides excellent customer service by video, phone, email, and online chatUnderstand and identify program trends of each client and make strategic program design and service recommendations to ensure the clients overall goals are met and exceededBuild customized Wellness Portals (training is provided) for new clients and perform demonstrations via webinar or onsite meeting when necessaryCreate and distribute marketing and email communications to provide continuing education on the wellness programManage client wellness challenges, communications, and track participationWork with Sales and the Implementation Team in developing customized programs and program renewals for assigned clientsAssist Sales and the client by coordinating a smooth contract execution processCoordinate onsite events with third party vendorsGenerate and analyze reports, including but not limited to, wellness program utilization, event participation, and program analysisLead new program rollouts for new clientsAttend department meetings and client meetings via Microsoft TeamsRequirementsWhat should you bring to the table?2+ years in a B2B Account Management environment, Wellness and/or Healthcare Industry experience preferredA positive attitude and strong customer service background and experience with relationship buildingExcellent written and oral communication skillsA demonstrated ability to stay organized and on top of administrative tasks with attention to detailStrong problem solving skillsAbility to work both independently and cooperatively as part of a team with enthusiasm, initiative and creativityFlexible, open to new ideas, and willing to take on new responsibilitiesProficiency in Microsoft Office, especially Word, Excel, PowerPoint and Outlook. Ability to use VLOOKUP and pivot tables.Ability to travel Nationally approximately 5% of the time when travel is safe.What is the work environment?This job routinely uses standard office equipment such as computers, phones, etc.This position is a fully remote position, reporting into our home office in Malvern, Pa. Local candidates can have the option of hybrid work in office and remote if desired.Because you will be handling confidential client information, you must work from your designated home office. You cannot work in a public location.Technology, hardware and software, are provided. Employees must provide their own secure internet access.This positions hours will be Monday through Friday 9am to 5pm ET.The salary for this position is $48,000 to $55,000 based on industry experience, location, and skills determined in the interview process. There is also a commission program available to our Account Managers!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job Type: Full-time, Salaried

Created: 2025-03-07