eCommerce Customer Service

A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis.**Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usageReview and effectively respond to incoming customer emails in a timely mannerEngage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendationsDrive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programsManage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutionDocument, organize and process customer exchange and returns paperworkPartner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficientManage order processing flow and participate in fraud prevention efforts to release and cancel ordersYou can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting /home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice ** *****

Created: 2025-03-07