Front Desk Staff

Company DescriptionArizona Urology LLC has ten providers total which ***** MDs, NPs and PAs. We have three very busy locations throughout the valley and are also on call at various hospitals. Role DescriptionThis is a full-time, on-site role located in Gilbert, AZ for a Front Desk Staff member at Arizona Urology. The Front Desk Staff will be responsible for handling receptionist duties, managing phone calls, greeting and assisting patients, scheduling appointments, and providing excellent customer service. Additional duties include maintaining patient records, processing payments, and ensuring the front desk area is orderly and welcoming.Daily tasks *****Check- In patients, scan patient insurance cards, send patients an invite to the patient portal.Provide detailed information and handouts relative to their upcoming appointments.Scanning all appointment documents into the patient's chart.Making sure that the daily batch scan in completed daily.Preparing Billing batch at the end of the dayProcessing medical records requests while making sure to follow HIPAA regulations.Sorting through the faxes and disseminating documents appropriately.Answer phone callsWorking co-operatively with other departments within the practice.Participating in educational activities and attend staff meetings.Other duties as assigned based on organizational needsQualificationsStrong Phone Etiquette and Receptionist Duties skillsExcellent Customer Service and Communication skillsBasic Computer LiteracyAbility to multitask and manage time efficientlyProfessional demeanor and appearanceHigh school diploma or equivalent required; some college education preferredPrevious experience in a medical office or similar setting is a plus

Created: 2025-03-07