Customer Care & Loyalty Coordinator (Part Time)

Company DescriptionRamy Brook is a contemporary womens wear brand designed to provide a day-to-night wardrobe solution for women. With a focus on silk fabrics, lively colors, and sophisticated silhouettes, Ramy Brooks designs aim to embody timelessness, elegance, and versatility. The brand is available in top retailers worldwide and specialty boutiques, as well as online and at the flagship store on Madison Avenue.Role DescriptionThis is a part-time hybrid role for a Customer Care & Loyalty Coordinator located in New York, NY, with some work from home flexibility. The Coordinator will be responsible for managing customer satisfaction, providing support, enhancing customer experience, and effective communication to ensure top-notch customer service and loyalty.QualificationsGorgias and/or Zendesk experience required. Customer Satisfaction, Customer Support, and Customer Experience skillsStrong Communication and Customer Service skillsPrevious experience in customer care or related fieldAbility to work independently and collaborativelyDetail-oriented and organized mindsetKnowledge of CRM systems is a plusExperience in the fashion or retail industry is beneficialHigh school diploma or equivalent required

Created: 2025-03-06