Customer Service Representative

Job OverviewWe are looking to add a Customer Service Representative to our team. This position will work hand in hand and collaborate with Sales and Operations. You need to have the ability to work in a fast-paced environment with strong attention to detail. You need to wear multiple hats and have a high level of teamwork and flexibility. This is an excellent position for a highly motivated, strategic team member who likes to work in a fast-paced environment and data driven atmosphere.Job ResponsibilitiesReview warehouse shipping reports to invoice orders daily.Daily order batch allocation of dropship customersReview and allocate all dropship orders to warehouse twice a day (Morning & Afternoon)Submit EDI 940's of all pick ticket batches.Ensure all EDI 846's transmits daily.Work closely with dropship sales team to ensure all styles/colors are in line list as needed and maintain line list for dropship accounts.Update Rythm & all dropship portals according to order specifications (cancelations of lines by UPC, etc.)Report dropships order updates including but not limited to order cancelations for each given account.Receive daily EDI's and process orders within ship windows.Update/Adjust pick tickets in both A2000 and Customer portal with shortages reported from our warehouse.Create WMS reports for all accounts for billing purposes & Submit WMS reports to CSRs accordingly.Work closely with the warehouse team to ensure shipping of orders in a timely manner.Review billing issues with warehouse team.Submit Daily Billing for all accounts.Monitor all open dropship orders daily.Submit EDI 846's for special dropship events.Confirm to management once all accounts have been invoiced.Add all WMS and shipping reports to shared drive for accounting purposes.Adjust PTs were applicable with correct shipping cost.Assist all CS reps with Bulk order entry.Sales order entry.Bulk order distribution- (review and analyze ATS levels)Cancel/update account information.Assist with placement of orders, refunds, or exchanges.Reach out to customers when needed to verify account information.Collaborate with customer service manager to ensure proper customer service is being delivered.Run Weekly reports of all open pick tickets, to ensure all are billed timely.Run Daily open PT reports to ensure warehouse is shipping timely.Assist CS reps where needed, call CC accounts, CC declined etc.Requirements & Qualifications:EDI experience (940, 945, 850, 856, 810)Dropship experience a plusAbility to work in a team environment.Ability to give and receive honest and direct feedback.Strong customer orientation with desire and willingness to help.Strong verbal and written communication skillsProven customer support experienceMicrosoft office and excel experience.UPS WorldShip and Fed Ex shipping experienceStrong phone contact handling skills and active listeningData entry experience (Type 50+ words per minute)Ability to multi-task, prioritize and manage time effectively.High school diploma or equivalent; college degree preferred.PunctualityAbility to work under pressure.Ability to multitask and time management task effectively.BenefitsComprehensive Medical PlansOptional Dental, Vision, and Life PlansPaid Sick, Vacation, and Holiday Pay401(k) with Matching Contributions

Created: 2025-03-06