Account Manager

Account Manager Job DescriptionThe Account Manager plays a pivotal role in keeping our campaigns and projects (product strategy, web-development, email marketing, content creation, etc.) moving internally and managing the client's expectations. You'll establish yourself as a trusted partner to clients, and will use your expertise in the products & services offered at EMSC to guide them to the best solution for their business objectives. The AM engages cross-functionally with all team members as the communication hub to gather information and understand the overall ask in terms of campaign objectives and deliverables. This role proactively works to move the creative and delivery team members toward completion of projects while ensuring all strategy and execution is always aligned with client goals. Experience with data-driven campaigns and creating ideas that drive results is key.**Acts as the main point of contact with the client, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectationsDevelops a deep knowledge of clients' core marketing objectives, programs, and channels to engage in the business beyond project workCoordinates & manages all facets of campaigns and projects with internal teams from kickoff through deliveryPartners closely with cross functional teams to ensure performance marketing delivery, measurement, and optimization is successfulLeads, facilitates and participates in all client meetings and supports the Accounts Team Lead & Head of Accounts in managing client relationships to achieve team and agency goalsServes as the client advocate when discussing internal project deliverables and projectsOwns client budgets and partners with business managers to ensure profitability and strong ROIProvides strategic recommendations to grow book of accountsSeeks opportunities to expand knowledge and grow in your role and at EMSCRequired *Strategic thinker with excellent problem solving skillsDetail and solution orientedExceptional interpersonal skills - communicating, listening, empathizing, expectation setting - that inspires trust with client relationships and team collaborationProven track record in client/account management and cultivating and growing client relationshipsOutstanding project management skillsA sound understanding of SEO and PPCAccountable team player that is growth-drivenExcels in a fast-paced and evolving environment****Bachelor's degree or equivalent industry experienceMarketing agency experience1+ years account management and/or project management experienceProficient in Google AnalyticsExperience working with medical/dental/cosmetic practices preferred

Created: 2025-03-06