Bilingual Richmond Operations Manager

Company Verse:Commit your works to the Lord , and your thoughts will be established.Proverbs 16:3We have recently launched in the Central Virginia Area! Be part of something Great!Position SummaryThis Bilingual (Spanish) Area Manager position owns delivering commercial cleaning services for multiple facilities in Central Virginia. Operations includes managing both day porters and evening cleaning technicians. You will be responsible for customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would average 50 hours per week. Flexibility is key since training and troubleshooting could happen before or after the normal shift. This position manages the front line crew which ranges from 30-50 more full and part-time employees and facilities across Central Virginia. Must have open availability to work in the morning and evening.This position could require bending, reaching, extending, lifting up to 50lbs, and travel on stairs as you help your team!Area Manager:1. Customer Satisfaction and Service Excellenceo Establishes rapport with client to provide excellent customer service.o Maintains an environment that is clean, attractive, and orderly.o Ensures task list is completed to contract plus.o Evaluates and verifies cleaning crew staff's performance through the review of completed shifts/inspections. Provides direction on found conditions and methods of correction.o Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.o Identifies need and prices additional work such as floor or disinfecting.2. Efficiency Improvement and Budgetso Manages employee work schedules, reviews, and approves payroll (overtime and time off)o Ensures labor and supply costs are underbudget.o Establishes workflow and assignments and documents roles.o Continuously improves efficiency and cost through improved methods and equipment.3. Employee Growth and Satisfactiono Interviews, selects, and assigns cleaners to dynamic schedule.o Develops and grows leaders and supervisors and ensures job function training to employees.o Identifies staff development and ongoing training needs on each cleaning crew member.o Demonstrate and promote company culture, values, and management philosophy.Requirements:5 years previous supervisory experience5 years cleaning, restaurant or hospitalityindustry experience a plusThrives in fast-paced environment with lots of moving parts and people.Ability to work flexible hours as neededWilling to travel and manage accounts around central VATraining will be in the Virginia Beach areaFloor & Carpet cleaning knowledge a plusSpanish Speaking a plusSales Experience a plusHas a heart for service and strong customer service ethic and experienceMilitary experience a plusUnderstanding of cost control, budgets, and financialsGood communication skills both written and spoken,Good computer skills including Microsoft office and ability to quickly adapt new technologyValid drivers' license and good driving recordBenefitsWeekly PayHealth insurance401K PlanAccess to company vanProfit bonus within 6 months of startProject Work CommissionFree company shirts/vest to wear on job sitePaid training timeBonuses paid to team members who refer qualified applicants hired by us.Bonuses paid to team members who refer a business that becomes a customer.

Created: 2025-03-04