Coordinator of Benefits

A medical services company in New York City is looking to fill an immediate need with the addition of a Coordinator of Benefits Communications Specialist. The COB Communication Specialist will play a crucial role in assisting with the coordination of benefits (COB) for our members. They will engage with members to explain the COB process and collect necessary documents to clear COB and assist in the management of COB cases.About the ** Monday to Friday 9am to 6pm Hybrid (3 days in office; 2 days remote)Lock COB records to prevent further changes and inappropriate authorizations.Create cases in the system to track COB resolution process.Reach out to members to describe the COB process and collect necessary documents to clear COB.Evaluate collected documents to ensure appropriateness for COB resolution.Coordinate with internal teams to send appropriate documents to carriers for approval.Communicate approval decisions to members and unlock records if applicable.Close cases once COB resolution is complete.Assist with COB reimbursement process where applicable.Education/**HS Diploma, BA Degree preferred but not required.Strong communication skills, both verbal and written.Excellent organizational skills with attention to detail.Ability to multitask and prioritize tasks effectively.Proficiency in coordination of benefits between health insurance policies is nice.Demonstrated ability in Microsoft office suite required, and Salesforce knowledge preferred.

Created: 2025-03-03