Lead Client Service Representative

Corporate Resources, on behalf of our client located in Itasca, IL is hiring for a Lead Client Service Representative.Lead Client Service Representative - Itasca, IL$60,000 to $70,000 /annually401(K), Health, Vision, Dental, PTO, and Tuition ReimbursementDue to a recent promotion, we are excited to welcome a Lead Client Service Representative to help lead our energetic and dedicated team. We're incredibly passionate about our products, and that passion shines through in the market we serve. We offer the best in modern and contemporary lighting, furniture, fans, and home décor accessories to design-driven consumers and trade professionals. We are a high-growth, innovative company at the forefront of good design. We're looking for top talent with a shared vision around bringing the world's best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company.TheLead Client Service Representative serves as a vital link between the customer service team and management. We're looking for someone with strong leadership skills who is ready to step in and make an impact. Excellent people skills, the ability to organize team members, and effective task delegation are essential for this role. Our ideal candidate will ensure that company policies are followed and that the team consistently meets all standards and guidelines.Lead Client Service Representative Responsibilities:Lead and mentor the customer service team, ensuring clear communication, effective task delegation, and adherence to company policies.Act as the key link between the customer service team and management, providing feedback and insights to drive process improvements and maintain high service standards.Ensure the team consistently meets all performance metrics and guidelines, fostering a culture of excellence and passion for our modern, design-driven products.Oversee daily operations to resolve customer issues promptly while maintaining strong relationships with design-driven consumers and trade professionals.Collaborate with management to shape strategies that enhance customer satisfaction and support the company's high-growth, innovative vision.Lead Client Service Representative Requirements:Minimum 2-3 years' experience in corporate customer service roles, ideally with some leadership experience.Proficient in any ERP systems, preferably with strong familiarity in SAP and Salesforce.A proactive self-starter who thrives under pressure, meets deadlines, and maintains a positive attitude while delivering outstanding customer service.Proven leadership skills with experience managing and mentoring a team, fostering collaboration, and driving performance improvements.Exceptional communication and conflict resolution abilities to effectively address customer and team issues.Strong analytical and problem-solving skills to quickly identify issues and implement effective solutions.Ability to manage multiple tasks simultaneously, prioritize responsibilities, and adapt to changing demands.Demonstrated commitment to upholding company standards and policies while striving for excellence in service delivery.

Created: 2025-03-03