Customer Service Representative

Customer Service RepresentativeLocation: Cincinnati, OhioPay Rate: $20 to $22 per hourShift: 1st ShiftType: Contract to HireCompany: LHH Recruitment Solutions on behalf of our clientJob Summary:We are seeking a dedicated and detail-oriented Customer Service Representative to join our client's team in Cincinnati, Ohio. The candidate will be responsible for establishing and maintaining relationships with customers, resolving issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Establish relationships with customers by communicating and resolving issues.Responsible for order entry and/or maintenance for assigned accounts.Review plant delivery schedules versus requested dates and resolve any conflicts.Track and communicate any changes and potential service issues to the customer.Communicate order confirmations, changes, and cancellations to both customers and internal team members.Inform sales and operations of any unresolved service issues; recommend corrective action as necessary.Review orders after shipment for billing accuracy and any quantity item errors.Manage the issuing of credits, return authorizations, and pallet returns.Review inventory usage on stocked items, identify and communicate items that have not tracked to plan.Ensure that any customer complaints are resolved in a satisfactory manner, obtaining guidance/approval from the supervisor when necessary.Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as needed.Prepare necessary reports for Plant Management and customers, such as inventory and open order reports, and track shipments associated with invoices.Process plant claims, including any deductions for shortages, quality issues, and any miscellaneous items.File any customer paperwork, such as shipping documentation or customer orders, in a timely fashion.Perform other duties as assigned.Qualifications:Associates or bachelor's degree preferred but not requiredManufacturing experience strongly preferred1-3 years customer service experience requiredMicrosoft Office Suite - basic to above average computer skills including ExcelCRM experience preferredAbility to perform basic quantitative skills required,Ability to work with all areas of the business including plant and sales personnel.Professional verbal and written communicationStrong customer service advocacy and problem-solving skills

Created: 2025-03-03