Branch Operations Manager

REPRESENTATIVE DUTIES:Manage all aspects of branch operations, including staffing and coverage for all hours/days the branch operates. This position will require a combination of timely and well thought through decision making.Represents the bank in a courteous and professional manner, providing the highest level of prompt, efficient and accurate service in the processing of transactions, cross-selling products and services.Receives checks, and cash for deposit or cash in savings, and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability. Sells cashier checks, money orders, postage stamps, bank checks. Processes/collects night deposit bags. Handles customer account transfers per telephone, and other customer telephone assistance as needed.Must achieve thorough knowledge of all applicable banking regulations, as well as adhering to all established policies and procedures.Achieves corporate standard for controllable losses and approves teller transactions within pre-established levels of authority.Handles CTR filing.Operate in Manual Teller Operation due to emergencies. Balances and helps maintain the ATMVault teller as well as places Loomis order for location.Assist in training new hires, as well as continuing training for staff.Assist with Quarterly audits, and teller outages. Opens, closes, completes maintenance transactions for deposit accounts. Bookkeeping duties such as stop payments, address changes, etc. Ensure tellers have appropriate drawer limits at closing. Work on sales programs, projects and promotions, including training and goals for branch.Completing the monthly schedule for employees. Completing reports and reviewing budget for location. Works with the Lending Team/Loan Officers to assist in the management of loan operations.Other duties as assigned.MINIMUM SKILLS REQUIRED:Prior employee management experience with an emphasis on Branch/Operations Management.Excellent customer service/ communication skills both in person and via telephone: ability to gain information from individuals by asking appropriate questions.Interpersonal skills to represent the bank in a positive way in dealing with internal and external customers and supervisors. Basic machine and numerical skills, and product knowledge. High school diploma or equivalent. Ability to work in a fast-paced environment and under pressure as needed.Patrons Bank, NA is an Equal Opportunity Employer, Member FDIC

Created: 2025-03-03