Information Technology Engineer

Job Role: IT Engineer II** Plano, TX or Reston, VA (Hybrid; Candidates need to provide a declaration, which is below the job description) Should be open to rotational shifts or a constant night/day shift based on the roster (similar to GOC) 1+ YearCOMPLETE *· Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.· Good communication skills (oral and written).· Attention to detail and ability to multitask.· Knowledge and use of ticketing systems.· Knowledge of Unix/Linux· Cloud services (Amazon)· Proficiency in running incident calls with up to 25 people.· Managing incident data using tools like SharePoint and Confluence.· Experience in managing helpline numbers.· Experience troubleshooting and managing triage calls with cross-functional teams.· Use of Office products (Excel, Word, Outlook).· Perform and manage production support tasks requiring IT expertise and knowledge of business processes.· Manage and resolve incidents utilizing knowledge articles and prior experience.· Execute changes based on instructions or knowledge base.· Monitor and execute production processing as per requests or runbooks.· Perform proactive monitoring of systems and applications.· Lead and manage triage efforts for incidents with potential business impact.· Communicate, coordinate, and work with other groups to ensure production environment availability.· Manage troubleshooting calls with cross-functional teams.· Use tools, dashboards, and command-line for troubleshooting.· Engage and escalate as necessary to expedite recovery and minimize impact.TOP 3 MUST-HAVE *· Use of tools such as xMatters, Everbridge, and direct phone calls as needed.· Proficiency in Office products (Excel, Word, Outlook).· On-call 24x7 primary support.EDUCATION/· 1-3 years of IT and Cloud support experience.· Bachelors degree or equivalent training required.CANDIDATES WILL SUPPORT THE FOLLOWING KEY *** · Production support· Application & Cloud Infrastructure support· Incident management· Command center· Production stability· Observability· Strong administrative experience in AWS· On-call 24x7 support· Experience with ticketing systems such as Jira, ServiceNow, etc.· Experience with monitoring tools and Splunk· Strong written and interpersonal skills

Created: 2025-03-03