Customer Service Account Manager (Contract)

Key Responsibilities:Order Processing & Customer Coordination:Input and maintain customer orders, pricing, and details in SAP and other systems.Verify customer pricing and terms of sale while managing quotations, summary billing, and rebates in the ERP system.Communicate with Sales teams to ensure accurate pricing and order requirements.Coordinate order scheduling and delivery dates with plant shipping and production teams.Follow up with transportation and warehouse suppliers to confirm shipments and provide customers with shipping details.Process returns, credits, and debits in SAP according to department procedures.Supply Chain & Logistics Coordination:Manage imported product orders via the chain order process in SAP.Coordinate third-party supplier orders through the SAP third-party order process.Monitor and resolve customer issues related to pricing discrepancies, non-conforming products, and shipping delays.Additional Duties:Maintain accurate customer records and documentation.Develop strong relationships with customers, transportation providers, and vendors.Perform other duties as assigned by management.Qualifications:Education & Experience:High school diploma or GED required; 3-5 years of experience in customer service, accounts payable, or order entry preferred.Experience in export transportation, international business, or industrial chemical markets is preferred.Import/export experience is highly desirable.Skills & Competencies:Strong written and verbal communication skills.Excellent organizational and interpersonal skills.Proficiency in Microsoft Word and Excel.Experience with SAP and automated sales/order systems.Ability to enter data quickly and accurately in a fast-paced environment.Strong problem-solving skills with minimal supervision.Ability to handle multiple tasks under pressure while maintaining confidentiality.Ability to build rapport with customers and carrier vendors.If you are a customer-focused professional with strong order management and logistics experience, we encourage you to apply!Desired Skills and ExperienceKey Responsibilities:Order Processing & Customer Coordination:Input and maintain customer orders, pricing, and details in SAP and other systems.Verify customer pricing and terms of sale while managing quotations, summary billing, and rebates in the ERP system.Communicate with Sales teams to ensure accurate pricing and order requirements.Coordinate order scheduling and delivery dates with plant shipping and production teams.Follow up with transportation and warehouse suppliers to confirm shipments and provide customers with shipping details.Process returns, credits, and debits in SAP according to department procedures.Supply Chain & Logistics Coordination:Manage imported product orders via the chain order process in SAP.Coordinate third-party supplier orders through the SAP third-party order process.Monitor and resolve customer issues related to pricing discrepancies, non-conforming products, and shipping delays.Additional Duties:Maintain accurate customer records and documentation.Develop strong relationships with customers, transportation providers, and vendors.Perform other duties as assigned by management.Qualifications:Education & Experience:High school diploma or GED required; 3-5 years of experience in customer service, accounts payable, or order entry preferred.Experience in export transportation, international business, or industrial chemical markets is preferred.Import/export experience is highly desirable.Skills & Competencies:Strong written and verbal communication skills.Excellent organizational and interpersonal skills.Proficiency in Microsoft Word and Excel.Experience with SAP and automated sales/order systems.Ability to enter data quickly and accurately in a fast-paced environment.Strong problem-solving skills with minimal supervision.Ability to handle multiple tasks under pressure while maintaining confidentiality.Ability to build rapport with customers and carrier vendors.If you are a customer-focused professional with strong order management and logistics experience, we encourage you to apply!

Created: 2025-03-02