Store Manager

OverviewThe Store Manager (SM) is responsible for overseeing the financial success of the store; ensures positive customer experiences; demonstrates a strong ability to meet individual sales and metric goals; drives profitable top-line sales growth and coaches store associates to consistently provide customers with an exceptional shopping experience. The Store Manager understands key business drivers and adjusts the business accordingly. The Store Manager must also have experience in assessing, recruiting and screening talent.Sm Competencies And SkillsThe Store Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill-set that is required of a Store Manager to be successful in their role. Competencies include, but are not limited to: People: Optimizes talent by developing direct reports, building effective teams and attracting and retaining top talent individuals. Influences people through effective communication. Drives a vision and a purpose. Drives engagement and motivates people. The SM can influence people through persuasion, directing and delegation of tasks.. Results: Stays focused on performance. The SM drives results and ensures accountability to those results. The SM is action oriented and resourceful. Thought: Shows that they understand the business through a strong customer focus, heightened business insight and financial acumen. The SM is capable of making complex decisions. When making complex decisions the SM plans, sets priorities, and uses a strong decision quality. Self: Remains flexible and adaptable and can manage ambiguity. The SM is resilient and maintains composure in all situations.The Store Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer.Responsibilities KEY ROLES/RESPONSIBILITIES Store Managers are required to:Provide and ensure legendary customer experiences consistentlyEnsure implementation of company strategiesEstablish Customer SatisfactionCoach, Develop and maximize the success of all associatesSets expectations and ensures accountabilityMaximize sales potential by coaching associates behaviors on the sales floor and in the back roomBuild a team that works well together based on the needs of the storeRecruit, hire and staffEnsure training of the associate teamCreate succession planning and retain top talentAnalyze business and create action plansCommunicate effectively with/to teamDirect/execute company policies/practicesDirect merchandise flowEnsure visual & merchandising standards and a positive in-store experienceManage controllable expensesMaintain Lucky Brand Policies and ProceduresLoss Prevention and SafetyQualifications REQUIRED SKILLS/EXPERIENCE Minimum of (3) three years of specialty, luxury goods or a comparable retail environmentPrior sales management experienceDemonstrated ability to achieve individual selling goals and metricsProven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the businessComfort in making decisions and mediating conflict within a team-environmentAbility to address complex issues and allocate time to execute multiple tasks and changing priorities.Exceptional interpersonal, communication and customer service skillsAbility to identify/assess top talent and train/develop/retain great people.Proficient in windows-based software such as Excel, Word and Outlook Physical CapabilitiesAbility to work a flex schedule (which includes nights, weekend and holiday availability)Ability to bend, lift, open and move product and fixtures up to 50 lbs., as neededAbility to climb step stools and laddersAbility to stand/walk for long periods at a timePossess manual dexterity and hand-eye coordinationAbility to travel to other store locations (if needed) and attend district meetingsThis position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasionally involve stooping, kneeling, crouchingAbility to work as part of a teamAbility to effectively communicate with customers, peers and management

Created: 2025-03-02