Client Services Manager

Job Title: Client Services ManagerCompany: Bowery & BashLocation: Chicago, IL (Hybrid, in-office 3 days per week, and on-call on weekends)Job Type: Full-TimeSalary: $70,000-$80,000/year + performance-based incentives & commission opportunitiesPerformance-Based Incentives: This role is eligible for quarterly bonuses based on key performance indicators, including client retention and satisfaction, operational efficiency, revenue growth contributions, and team leadership. Specific metrics and goals will be outlined in the incentive plan provided upon hire.Ideal Start Date: April 21st, 2025About UsBowery & Bash is a fast-growing event rental company specializing in high-end furniture, bars, and dining pieces. We bring creative vision to life for corporate events, weddings, and experiential brand activations. We are seeking a strategic, service-driven leader to elevate our client experience, optimize team performance, and drive revenue growth.Position OverviewThe Client Services Manager will oversee the client services team, ensuring a seamless client experience while driving sales and operational efficiency. This role requires a strategic leader who thrives in a fast-paced, creative environment and is passionate about delivering top-tier client experiences. The ideal candidate will collaborate closely with our sales/marketing and logistics departments to achieve revenue and service goals.Key ResponsibilitiesClient Experience & Relationship ManagementServe as the primary point of contact for high-profile clients, ensuring a concierge level service experience from inquiry to event execution.Anticipate client needs and provide innovative solutions that enhance event design.Maintain strong client retention and satisfaction metrics.Ensure timely responses to client inquiries and proposal requests.Operational Efficiency & Team LeadershipAble to address challenges head-on, fostering solutions through clear, confident communication.Lead, mentor, and manage a growing team of Client Services Coordinators, fostering a high-performance and entrepreneurial culture.Oversee event logistics from inquiry to fulfillment, ensuring smooth execution in collaboration with the warehouse and logistics teams.Implement best practices to improve response times, order accuracy, and client communication.Track and report key metrics on sales performance, team effectiveness, and client satisfaction in weekly meetings.Revenue Growth & Business Development SupportDrive sales efforts by preparing tailored proposals, closing deals, and identifying upsell/cross-sell opportunities.Partner with sales and marketing to enhance pricing strategies, proposals, and client outreach.Assist in business development initiatives, including offsite leadership meetings to set actionable goals.Maintain a keen eye for design trends and ensure proposals align with high-end event aesthetics. Attend industry networking events to deepen connections with our industry peers.Key Performance Indicators (KPIs)Maintain a 95%+ client satisfaction rating through feedback and NPS scores.Improve order accuracy and on-time delivery to 98%+.Increase repeat client bookings by 15% within the first year.Reduce average response time for inquiries and proposals to under 24 hours.Enhance team efficiency by optimizing workflows and reducing manual processes.What We're Looking For3+ years of experience in leading a client services, sales, or account management team - preferably in event rentals, hospitality, or a related luxury industry.A design-forward visionary.Attention to detail & organization skills are key to success in this role.Has an entrepreneurial spirit and willingness to bring fresh ideas.Proven track record of leading teams and improving client satisfaction.Strong sales acumen with experience in proposal creation and relationship-based selling.Excellent communication and problem-solving skills.Ability to multitask, prioritize, and thrive in a fast-paced environment.Proficiency in CRM systems and sales tools.Experience with the EOS operating system is a plus.Encompasses Bowery & Bash's core values.Has a genuine passion and interest in our social impact partner, Digs with Dignity & their mission to create a dignified home for those who are exiting homelessness.Why Join Us?Be part of a growing, design-forward company making waves in the event rental industry.Work in a collaborative and creative environment with a passionate team.Opportunities for professional growth and career advancement.Competitive salary, performance-based incentives, and benefits package.Employment with Bowery & Bash is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.Bowery & Bash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by law.To ApplyTo apply for this role, include your most recent resume & a cover letter to careers@ for consideration.

Created: 2025-03-02