Inside Sales Representative

Inside Sales RepresentativeStaten Island, NY 10304Pay Rate: $35-45/hr. baseSUMMARY:The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfactionCORE COMPETENCIES INCLUDE:Sales Ability/PersuasivenessConfident and passionate about selling. Always closing and asking for the saleActively upsells customers on complimentary products beyond the original orderSells and promotes the items and products that we stock - provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brandsUnderstands and articulates how Coastal Supply Group differentiates from our direct and indirect competition, through the organizations value proposition within customer business situationPromotes current programs and sales plans set forth by Sales ManagerClearly communicates product feature and functions verballySolves customer needs by recommending products or services that contribute to their level of satisfactionEducates customers on how the organization differentiates from its competitorsFollows-through on commitments (communication, bids, existing sales orders, etc.) made to customersLearns and demonstrates understanding of basic business analytic skills and their application to customers businesses (e.g., builder, contractor, plumber, engineer, architect, etc.)Prioritizes customers, product promotion, activity management, campaign deployment and training with a positive attitudeIncorporates the selling process within proposal writing and pricing models to match company expectationsCustomer Focus:Analyzes customers current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / salesAdds value to customer and internal interactions by understanding the true needs of the customer and their business modelUses company-provided systems for improved planning, history collection, and to adopt new company behaviorsOrganizes work time to maximize efficiency with a defined time management processDrives the account planning process to define and track progress toward revenue, mix, and profit objectivesUnderstands the customers business including metrics, definitions of success, hierarchy, decision-making, etc.Establishes "trusted advisor" status to become a business resource for customers in the relationship selling processMeets and greets customers at the point of sale with service, respect, and knowledgeRecognizes different customer types within the supply chain and adjusts approach with each for optimal resultsDemonstrates active listening skills to add value to customer and internal interactionsManaging Work:Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and prioritiesLearns and demonstrates ability to organize electronic and paper-based information. Expands organizational skills to include additional leadership and business development commitmentsNavigating Within the OrganizationLearns and uses organizational resources and escalation processes for issue resolutionRespects and appropriately uses the internal chain of commandEstablishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectivenessExpands immediate problem-resolution network to include ancillary network contacts and uses internal resources (internet, industry marketing, customer service, supply chain, etc.) to get things doneDemonstrates comprehensive company product knowledge - and can articulate competitive advantageLeverages a deep understanding of the companys internal processes to advise customers and develop a course of action to deliver mutually beneficial resultsContributing to Team Success:Understands their role as it relates to showroom staff & outside sales and effectively coordinates information with those roles on projects and quotesKnow your branch, department, and individual budget goalsOperates effectively within vertical and horizontal teamsDemonstrates effective delegation and limited-scope management of others on direct tasksAssumes responsibility for team outcomes (Success and/or failure)Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practicesExhibits positive outlook, camaraderie, and passion for the job, business, customers, and teamEstablishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure resultsBuilds relationships - Learns the value of relationships and views building relationships as a critical success toolTechnical/Professional Knowledge & Skills:Understands how products work together and proactively offers them to the customer when they call in their ordersAnalyzes customers needs quickly to determine if they need to be passed to a technical expertLearns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environmentsExpands product knowledge base in their primary sales industries and into other sales industry through professional training (BlueVolt, ASA, Vendor trainings)Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitorsUnderstands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audienceProvides market specific product needs and price pointsConveys accurate messages, ideas, and decisions through clear verbal and written communicationMaintains professional appearance according to companys employee handbookAttends and participates in all meetings and events to add to team successDemonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.)Understands own organizations profit model and makes sound decisions and recommendations to maximizeLeading Through Vision & Values:Leads branch and corporate initiatives and mentoring activitiesBalances the role of strong customer advocate with the role of good company steward with resources and timeKnows and understands our company history, mission, vision, and valuesQuality Orientation:Follows procedures - Accurately and carefully follows established procedures for completing work tasksEnsures high-quality output - Oversees personal and team job processes, tasks, and work products to ensure freedom from errors, omissions, or defectsTakes action - Initiates action to correct quality problems and notifies others of quality issues as appropriateADDITIONALLY, you will perform other duties as assigned.Compliance with the rules and policies detailed in your Employee Handbook is essential.POSITION ESSENTIALS:Education:High school diploma/GED required (Associates degree preferred)Experience:Minimum 2 years in similar position preferredMinimum 1 year in progressive position (2 years preferred)Product/applications experience requiredWholesale distribution experience preferredWe are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.req25-00222

Created: 2025-03-02