Service Engineer

About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.A PROUD HISTORY OF OVER 75 YEARSFY22 REVENUE 10.4 BN USDWE'RE PRESENT IN 66 COUNTRIESOVER 1,400 ACTIVE GLOBAL CLIENTSLocation: Plano/TX (Hybrid)Other preferred locations: Charlotte, NC/ Kennesaw, GA/ Richmond, VARole: ServiceNow EngineerThis role is part of a team responsible for designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.The ServiceNow Engineer will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. Key responsibilities:Contributes to the ServiceNow platform roadmap and strategy.Develop and maintain the ServiceNow platform in alignment with the strategy.Enforce platform engineering and development standards.Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.Provide input to and sign off on solution design for complex features.Adhere to ServiceNow code quality control processes and routines.Qualifications:Strong experience as a ServiceNow development and engineering.ServiceNow Certified System Administrator (CSA) certification, product micro certifications.Experience in ServiceNow cloud platforms.Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.Experience with continuous integration between ServiceNow modules and integrated applications.Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions.Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies.Experience supporting ServiceNow integrations for security, risk, and compliance.Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting.Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards.Experience leveraging MID servers for integration and automation.Experience with front-end technologies like HTML, CSS, and JS.Experience with custom REST/SOAP APIs (web services).Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets.Experience with CMDB design and implementation.Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.).Experience gathering and analyzing system requirements.Desired skills:ServiceNow certified implementation specialist (CIS).ServiceNow certified application developer (CAD).Expected annual pay for this role ranges from USD 60000/annum to USD135000/annum. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options."We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Created: 2025-03-02