Store Supervisor

Modern Citizen is a destination for considered fashion with a luxury sensibility "” made versatile, accessible, and modern.  Our brand's hallmark is a refined perspective and elevated aesthetic, paired back to a thoughtful price point balancing quality and accessibility.We're digitally native and are utilizing the efficiencies of a direct-to-consumer business model to build a distinctive, beautiful brand "” and a best-in-class next generation retailer.  We're incredibly passionate about our community of customers and the brand we're building.  We believe that a successful company starts with a strong and empowered team that shares a growth mindset and an appreciation for details.DESCRIPTIONThe New York Flagship Store Supervisor assists the Store Leader in overseeing all retail store operations at the store, facilitating a best-in-class customer experience.  You will report to the Store Leader and play a key role in growing the Modern Citizen business and sharing our brand story with new and existing customers.  This role requires excellent organizational, managerial, and clienteling skills.ROLES + RESPONSIBILITIESInteract with and style customers at the storeTrain and lead the sales team on the retail floorCoach, support, and motivate the store team, helping them achieve individual and store-wide goalsOpen and/or close the store a minimum of 3 times per weekWork up to 5 days per week including at least 1 weekend day per week (Saturday and/or Sunday)Grow our local community through store events and clienteling programsUnpack and intake boxes of inventory (boxes can weigh up to 30 lbs)Travel up and down stairs frequently throughout the day (stockroom is in the basement)BACKGROUND + EXPERIENCE5+ years experience working in retail salesExcellent people management skillsPassion for fashion and styling with knowledge and empathy for our core customerCommitment to growing and fostering our customer baseHighly reliable and accountable for all decisions and resultsEager and open to giving and receiving feedback; open to learningSkilled at multitasking and extremely organized, whether managing the store team's schedules or keeping the front and back of the store neat and organizedExcellent interpersonal and written communication skills, especially as it relates to interacting with customers in person as well as through text, email, and phoneExperience working at an early-stage company is a plusCULTURE + SOFT SKILLSResponsible Mindset - Maintains a positive mindset and attitude when facing adversity, is accountable for individual ownership of all situations, and proactively seeks out solutions and action steps for everything in your controlKindness - No matter how stressful the day or the task, always acts from a place of kindness and compassionSelf-Starter - Is comfortable navigating ambiguity with thoughtful, forward-thinking decision makingCuriosity - Shows a hunger for knowledge, problem solving, and efficiencyResourcefulness - Willing to figure things out and do the unglamorous tasks that help grow the companyUrgency - Understands what requires swift action and acts accordinglyPrioritization - Thinks like a business owner and relentlessly prioritizes based on impact to the businessFlexibility - Able to adjust with the ever-changing priorities that come with running and maintaining a businessCOMPENSATION + PERKS$26 - $30 per hour (depends on experience)25 - 30 hours per weekEmployee discountMission-driven company

Created: 2025-03-02