Inside Sales Representative

The Inside Sales Representative acts as the central point for all business transactions within Hercules OEM. You will contribute to the success of our company by executing customer expectations for all products and services through proactive communication and management of customer requirements. Like our the rest of our Inside Sales team, youre innovative, driven, and have a strong value for customers, continuously driving success for both yourself as well as the organization. This position reports to the Director, Sales Enablement.ResponsibilitiesPromote Hercules OEM to existing clients via product and service knowledgeAct as a client liaison by providing technical assistance to customers, involving basic application engineering when necessary or calling on other functions as needed to support effective executionTake ownership of and work collaboratively with Customer Service representatives, Directors, Regional Sales Managers and other internal departments to ensure client expectations are met. Responsible for initiating and participating in team problem resolution to address part issues and workflow issues, driving these to improvement and implementation. Utilize the CRM and internal processes to adhere to business policies and facilitate the growth and success of the departmentGain advanced knowledge of standard product lines and basic process, with the ability to apply/demonstrate knowledgeCoordinate with operations, sales, accounting, and quality to resolve customer billing, contract, and product issues in a timely mannerQuoting standard/non-standard products in an accurate and timely mannerInternally the Inside Sales Representative will interact with all departments Externally the Inside Sales Representative will interact with B2B customers from a variety of industries and regional salespeopleMake calls to target customers to increase awareness of Hercules OEM products and service solutionsConfidently presents Hercules OEM capabilities "message" to customersIncrease sales through marketing efforts and strengthening business relationships with current customer accountsPromote specific marketing promotions and strategic initiatives with assigned accountsProvide feedback to Manager about customer programs, policies, or other market trendsDrives issue resolution through proactive communication with shared servicesDocument activity as assignedAttend to Customer Service issues as neededConsistently demonstrate Hercules OEMs CORE valuesAll other duties as assignedMinimum QualificationsBachelor's Degree from an accredited 4-year university or equivalent years of experience in lieu of a degreeMinimum 2 years' experience in customer-facing roleKnowledge of sealing solutions highly preferredExperience dealing with B2B customersStrong math & MS Office skillsExcellent verbal and written communication skillsWe are committed to the CORE values of Hercules OEM:Courage: we do what it takesOwnership: we do what is rightRespect: We embrace everyoneExcellence: We challenge the status quoAt Hercules OEM, we are an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.About Us:Hercules OEM is a part of the North America Seals sector of Diploma PLC. Hercules OEM is a profitable, stand-alone business unit with ~$80M revenue and 130 team members across a footprint of five locations within the US. Hercules OEM is a value-add distributor and technical solutions provider with superior engineering capabilities for global manufacturers. The company has an exceptionally strong value proposition, providing an unmatched customer experience from product specification to order fulfillment.The North America Seals sector of Diploma PLC is comprised of three stand-alone companies: Hercules Sealing Products, Hercules OEM, and VSP. The sector's current total annual revenue is ~$250M with 600 team members across US and Canada. NA Seals growth strategy is to double revenue by 2027.Introduction & Background on Diploma PLCDiploma PLC is an international group supplying specialized products and services to a wide range of end segments in our three Sectors of Seals, Controls and Life Sciences. Diploma's businesses are focused on supplying essential products and services which are funded by the customers' operating rather than their capital budgets, providing recurring income and stable revenue growth.Our businesses then design their individual business models to closely meet the requirements of their customers, offering a blend of high-quality customer service, deep technical support and value-adding activities. By supplying essential solutions, not just products, we build strong long-term relationships with our customers and suppliers, which support attractive and sustainable margins.Finally, we encourage an entrepreneurial culture in our businesses through our decentralized management structure. We want our managers to feel that they have the freedom to run their own businesses, while being able to draw on the support and resources of a larger group. These essential values ensure that decisions are made close to the customer and that the businesses are agile and responsive to changes in the market and the competitive environment.The Group employs ca. 3,500 employees and its principal operating businesses are located in the UK, North America, Northern Europe and Australia.Over the last ten years, the Group has grown adjusted earnings per share at an average of ca. 12% p.a. through a combination of underlying growth and acquisitions. Diploma is a member of the FTSE 100 with a market capitalization of ca. $4bn.Further information on Diploma PLC can be found at

Created: 2025-03-02