Collections Specialist (Direct Hire)

Job Overview:We are seeking a Collections Specialist to serve as a liaison between the company and customers to manage outstanding payments. The ideal candidate will proactively monitor assigned accounts, initiate recovery processes, and negotiate repayment solutions. This role requires strong communication, problem-solving, and negotiation skills to maintain positive customer relationships while ensuring timely debt recovery.Key Responsibilities:Monitor accounts receivable and identify overdue accounts.Contact customers with delinquent accounts to collect overdue payments or negotiate payment plans.Utilize credit bureau data, post office records, internet searches, and other tools to locate customers with outdated contact information.Maintain detailed records of collection efforts, including customer contacts and payments received.Resolve billing disputes and customer inquiries professionally and efficiently.Submit regular reports on unpaid accounts and repayment progress to management.Required Skills & Qualifications:Strong listening and communication skills.Familiarity with Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.Negotiation skills with the ability to handle sensitive customer interactions.Excellent problem-solving and critical thinking abilities.Patience and stress management when handling challenging collections cases.Technology Requirements:Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Education & Experience:Bachelors degree preferred (or equivalent work experience in collections, finance, or customer service).Benefits (Start on Day 1!):Medical, Dental, and Vision Insurance401(K) Matching10 Paid Holidays & Paid Time Off (PTO)Flexible Spending Account (FSA)If you have a strong background in collections and a passion for customer service, we encourage you to apply!Desired Skills and ExperienceJob Overview:We are seeking a Collections Specialist to serve as a liaison between the company and customers to manage outstanding payments. The ideal candidate will proactively monitor assigned accounts, initiate recovery processes, and negotiate repayment solutions. This role requires strong communication, problem-solving, and negotiation skills to maintain positive customer relationships while ensuring timely debt recovery.Key Responsibilities:Monitor accounts receivable and identify overdue accounts.Contact customers with delinquent accounts to collect overdue payments or negotiate payment plans.Utilize credit bureau data, post office records, internet searches, and other tools to locate customers with outdated contact information.Maintain detailed records of collection efforts, including customer contacts and payments received.Resolve billing disputes and customer inquiries professionally and efficiently.Submit regular reports on unpaid accounts and repayment progress to management.Required Skills & Qualifications:Strong listening and communication skills.Familiarity with Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.Negotiation skills with the ability to handle sensitive customer interactions.Excellent problem-solving and critical thinking abilities.Patience and stress management when handling challenging collections cases.Technology Requirements:Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Education & Experience:Bachelors degree preferred (or equivalent work experience in collections, finance, or customer service).Benefits (Start on Day 1!):Medical, Dental, and Vision Insurance401(K) Matching10 Paid Holidays & Paid Time Off (PTO)Flexible Spending Account (FSA)If you have a strong background in collections and a passion for customer service, we encourage you to apply!

Created: 2025-03-02