Internet Sales Consultant

Hybrid Remote. Must travel: 5-7 days per quarter to Division. Base Pay Salary $34,000 a year plus commission. Maronda Homes is looking for an experienced, enthusiastic individual to join our team as an Online Sales Consultant. This is a Base + Commission position.As the vital link between lead traffic from our website, social media and home listing portals and our on-location sales-center traffic, the role as the Online Concierge is to respond to inbound leads to satisfy the home shoppers' need for immediate information, answer questions and to schedule an in-person appointment with the on-location sales team at the community that best fits the buyer's needs.As the first impression to our customers, this position requires customer service and must be able to direct customers to product information resources and/or connect customers with a company resource as required.You must enjoy serving others and have excellent communication skills via a wide variety of technologies such as video conferencing, live chat, email, and, of course, via personal phone calls. Working closely with the marketing and sales departments, you'll often be our company's first impression to our potential buyers.Primary Responsibilities:Provide immediate email/phone response to all leads from Maronda Homes website and 3rd party sources, respond quickly to inquiries and convert to on-site appointments, Qualify leads and follow-up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson. Set and schedule appointments for on-location community sales staffCustomer Relationship Management (CRM)/Analytical SupportMaintain a database of leads through CRMBe an expert on CRM data input, reports, and functionalityProvide reporting of lead activity and conversionCustomer ServiceMaintain a toll-free number and voicemailProvide an extraordinary experience for all inbound leads by responding quickly and personallyBuild rapport and trust by guiding leads via email, and phone callsRespond to all inbound lead requests within 5 minutes for the initial correspondenceEducate leads on current/future community and product offerings and incentive opportunitiesAssist prospect in selecting the best Maronda Homes communityPartner/TeamworkPartner with the local community sales staff as appropriate to provide an extraordinary experience during the lead's transition from the Online Consultant to the community sales staffHave a competent understanding of the divisions product and community offerings and incentive opportunities at all timesOther projects as assignedQualifications, Knowledge, and SkillsAbility to work 2 weekends per monthAbility to work a flexible scheduleAttend all Mandatory MeetingsEnjoys sales and marketing activities. High energy, positive, can-do attitudeProficient at overcoming various sales objectives and concernsStrong computer skills including Google Suite proficiencyDetail oriented, outstanding follow-up skills, customer focusedExcellent email writing and telephone communication skillsAbility to follow through with multiple projectsAbility to work both independently and in a team environment.Bilingual in English and Spanish preferred.Travel: 5-7 days quarterEducation and Work ExperienceAssociates Degree or Bachelor's Degree preferredTwo years + of sales/marketing experience, preferably in real estate or homebuilding industryAn equivalent combination of education and/or work experience.EEO Employer

Created: 2025-03-02