Customer Service Representative

Description:The Employee will interact with major OEMs and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer and therefore, a high level of professionalism is required.Requirements: "Strong experience in customer service, experience managing customer accounts, and knowledge of SAP are preferred. This job is not a call center. The job is to manage our customers accounts from the point of order received to the product delivered to the customer successfully. "* High School Diploma or GED required.* Deal directly with customers either by telephone or electronically.* Knowledge of customer service principles and practices.* Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365).* Knowledge or experience working in a manufacturing environment is a plus.* Interpersonal skills.* Communication skills - verbal and written.* Attention to detail and accuracy.* Ability to work in a fast-paced, high-stress work environment.* Ability to manage multiple accounts at a time.* Flexibility in managing changing priorities.* Data collection and ordering.Responsibilities:* Process customer orders for high-profile high-volume accounts.* Prepare correspondence professionally to customers and co-workers.* Analyze, document, and report customer performance measurements.* Develop strong working relationships with customers.* Participating in ongoing training and development for best practices within customer service and customer accounts.* Interpreting customer inventory data to generate customer orders and exceed service level goals.* Positive customer service attitude.* Other associated duties as determined by the Customer Service Manager for continued success.Must be able to read, write, speak, and understand English.Benefits:401(k)401(k) matchingDental InsuranceHealth insurancePaid time offVision insuranceShift:8-hour shiftDay shift

Created: 2025-03-02