Statehouse Restaurant General Manager

The Edgewater's flagship restaurant The Statehouse, as well as Augie's Tavern and hotel In-Room-Dining combine to offer our signature Madison dining experience to a wide variety of clientele. Offering an upscale dining experience while also maintaining an approachable atmosphere, we take advantage of the best views of Lake Mendota from Madison's downtown while presenting ingredient driven approachable modern American cuisine. The Statehouse General Manager is responsible for the overall success of The Edgewater's flagship Statehouse Restaurant, as well as Augie's Tavern and hotel In-Room Dining by exceeding guest expectations in food and beverage by providing guidance, training and management of the outlets and its staff. The Statehouse GM will work to ensure the overall success of the restaurant by guest satisfaction surveys and time, labor and financial controls, and will work and promote a teamwork mentality by offering support to all other colleagues in the restaurant.Responsibilities·   ·  Lead work of direct reports, both in daily and longer-term concentration on maintaining quality of service and experience for restaurant guests·        Ensure Pre-shift meetings are conducted with Statehouse staff daily to ensure good communication. ·        Create processes and procedures to enhance guest experience including wait time of service and seating. ·        Maintain a consistently smooth-running operation.·        Monitor and critique the quality and consistency of the food product.·        Monitor guest satisfaction/comments and resolve customer issues or complaints regarding food and service.·        Attend Food & Beverage Department Meetings.·        Provide ideas and feedback related to menu development and drive cocktail and wine list programs.·        Conduct weekly/monthly financial reviews of the Statehouse productivity.·        Familiarize oneself with clients to establish recognition of repeat guests.·        Ensure all equipment and work areas are clean and in good condition.·        Manage department payroll reporting & tip out distribution.·        Contribute to the profitability of the restaurant through cost control effectiveness.·        Constantly perform positive up-selling techniques with service staff. ·       Know emergency procedures and accident-prevention procedures ·        Be competent, compliant and enforce all policies related to liquor liability laws. ·     Partner with HR to coach Statehouse staff including progressive corrective actions and terminations.· Partner with HR to manage staffing levels and follow proper procedures for recruiting, sourcing, and Interviewing.·       Manage the scheduling of staff ·        Ensure appropriate inventories and controls are maintained in all areas.·     Hold staff accountable to Company expectations and policies including employee uniform/grooming standards.·     Certify all staff greet guests promptly and proactively, displaying "spotlight" behaviors, anticipating guests' needs, following proper food and liquor handling procedures and accommodating guest's special requests and concerns.·       Understand of all cashiering procedures and ability to troubleshoot payment methods, including Micros ·        Understand how to operate all the equipment used in the restaurant.·        Actively participate in and lead all health and safety policies and procedures set out for The Edgewater.·        Perform host/hostess, busser, food runner, and server duties as service levels or absences require. ·        Other Duties as assigned.Qualifications·        Bachelor's degree in hospitality management, restaurant management or equivalent·        Must be able to work a flexible schedule including nights, weekends, and public holidays.·     Combined 2+ years of strong leadership skills and restaurant management experience ·        Excellent interpersonal skills and a team player attitude·        Strong attention to detail and the ability to handle multiple tasks at once·        Ability to communicate effectively with guests, and staff·        Strong customer service skills and the ability to resolve guest issues or complaints·        Must be able to perform multiple tasks and prioritize efficiently·        Must have excellent working knowledge of general restaurant operations and food and beverage·        Understanding of financial statements and labor productivity·        Ability to move a minimum of 50lbs·        Food Manager Certification (Preferred)·        2+ years previous hotel food and beverage service (Preferred) ·        Working knowledge of boat safety and handling (Preferred)

Created: 2025-03-02