Senior Sales Manager

We are seeking a Senior Sales Manager to join our Santa Monica team.The Senior Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Senior Sales Manager will work in conjunction with the Area Director of Sales to achieve the hotel's revenue and market share goals.Responsibilities include but are not limited to: Achieve optimal occupancy, growth in existing accounts, and generating new business, all to maximize total revenue and meet/exceed hotel profit objectives.Oversee day-to-day operations of the hotel sales division including, but not limited to, direct sales efforts, follow-up, and proper sales administration and trainingCoordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue.Understand the content reflected in contracts and how to negotiate terms therein.Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.Monitor production of all top accounts and evaluate trends within your market.Comply with attainment of individual goals, as well as team goals and budgeted metrics.Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue.• Effectively attain assigned sales and revenue goals, as well as solicitation call goals, while alsotraining/mentoring others to do the same.Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property.Monitor and evaluate trends within your market segment.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Develop a full working knowledge of the operations and policies of the hotel and applicabledepartments.Maintain strong visibility in local community and industry organizations, as applicable.May assist in implementing and/or participating in special promotions relating to direct salessegments i.e. sales blitzes, etc.Attend daily/weekly/monthly meetings and any other functions required by management.Perform any other duties as requested by the General Manager or Director of Sales.Skills/Knowledge Required:Requires excellent communication skills, both verbal and written, in the primary language of the workplace (English)Requires excellent leadership skills, and the ability to communicate, deploy, and delegate maturely and professionallyPrevious Hotel catering or sales experience preferredKnowledge of computer accounting programs, math skills as well as budgetary analysis capabilities requiredKnowledge of internal Catering Database systems such as CI/TY or similar databases is preferredKnowledge of hotel food and beverage operations in a luxury environment preferredCapable of offering a charismatic style of service tailored to specific guests and their needsMaintain composure and a positive attitude in high-pressure situationsLearn and retain detailed product knowledgeColleagues will be expected to successfully resolve any guest issues and complaints in addition to communicating all concerns to department headsFriendly and able to build a rapport with guests to establish future businessThe ability to listen to, assess, and appropriately respond to information conveyed through speechThe ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply itQualification Standards:5+ years of hotel sales experience, preferably with knowledge of the marketExperience with the Hyatt brand is a plusExceptional communication skills to influence and persuade clientsAdvanced knowledge of sales and hospitality principlesThis posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.The anticipated annual base salary for this position is $80,000-$95,000 based on experience.EOE

Created: 2025-03-01