Customer Service Representative

Insight Global is seeking aCustomer Service Representative in the Bronx, NY area. This is an onsite position that will go from April-August. This will be a full-time, 40 hours per week, Monday-Friday position.Our client is dedicated to providing a high-quality education and fostering a supportive community for their students. They are looking for a passionate and dedicated Customer Service Representative to join our team and help new students transition smoothly into their program.Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families.Key Responsibilities:Contact newly accepted students and their families to welcome them to the program.Provide detailed information about the onboarding process, including required documentation, important dates, and next steps.Answer any questions students and families may have about the program and the school.Assist with the completion and submission of necessary forms and paperwork.Coordinate with other departments to ensure a smooth onboarding experience.Maintain accurate records of all communications and interactions with students and families.Follow up with students and families to ensure all onboarding requirements are met.Address any concerns or issues that arise during the onboarding process in a timely and professional manner.Qualifications:High school diploma or equivalent; associate's or bachelor's degree preferred.Previous experience in customer service, preferably in an educational setting.Excellent verbal and written communication skills.Strong organizational and time management skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office Suite and other relevant software.

Created: 2025-03-01