Operations & Customer Service Associate

YOU MUST BE PHYSICALLY LOCATED IN NEW YORK CITY IN ORDER TO APPLY FOR THIS ROLETHE BRANDSABOUT CARAAWe are a New York City-based sport bag and accessory company founded in 2015 by CFDA award-winning designer Carmen Chen Wu and Aaron Luo to re-imagine handbags for modern life. With backgrounds in design and global supply chain, Carmen and Aaron merged their respective expertise in form and function to create Car + aa.Our ethos is simple: to create well-made, versatile, and smart designs that can transition from street to fitness studio, business meeting to dinner, and everywhere in between. The result is the perfect set of hybrid accessories that strike balance between fashion, craftsmanship, and functionalities.ABOUT MERCADO FAMOUSCreated by 2 serial entrepreneurs in digital commerce and the founders of Caraa, Mercado Famous is sharing the best-kept secrets of Spain with the whole world.Mercado Famous offers the best quality meat from ecological farms that have been using natural ingredients and humane practices on the Iberian Peninsula for decades. With our backgrounds in sourcing and supply chains, we are able to procure Spain's best pasture-raised charcuterie at prices that make it an everyday luxury. Launched in 2022, we have been featured by Bon Appetit, The New York Times, The Wall Street Journal and the Quality Edit within the first 3 months of the launch, featuring our premium quality and unique taste. Our goal is to change the narrative around Spanish charcuterie. Through accessible pricing, we aspire to introduce to the American consumer to a product that has been historically inaccessible for the masses in a modern, non-apologetic and democratic way.We bring together a multi-talented team that thinks outside the box, and value diversity and inclusion. We welcome driven and smart individuals of all backgrounds and experiences to apply for this position.JOB DESCRIPTIONAs the operations and customer services associate, you will be a key member of our core team and work closely with our Co-Founders and manage all aspects of operational processes including customer service, warehouse management, inventory management, shipping and logistics. This will take approximately 80% of your daily scope and responsibilities.In addition to Caraa, you will also be taking on an array of operational responsibilities of a second brand managed under the same management umbrella called Mercado Famous, founded in 2022 with the mission of bringing the best of Spanish charcuterie for the American consumers. This will take approximately 20% of your daily scope and responsibilities.Both companies offer a unique opportunity with ample room for growth to learn a wide array of aspects at a unicorn non-venture backed direct to consumer brand.This role is full-time and located in New York City.Salary range: offer set based on candidate experience and seniorityYou will need to have a minimum of 1-3 years of customer services and operational experience working with an ecommerce, fashion, retail or CPG brand. REQUIREMENTSWhat youll doCustomer ServiceMaintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product selection, and sales journeyManage interactions across multiple channels including email, text, phone, and social media.OperationsManage all warehouse related processes including domestic and international logistics, inventory management, return processing, order entry, showroom samples, and more.Lead ongoing digital sample sales and bi-annual activations including in person sample sales.Lead day-to-day wholesale account needs including PO fulfillment, RTVs, invoicing. Lead day-to-day shipping and fulfillment management of eCommerce and dropship orders.On-going management of shipping and logistics costs.Special projectsSupport company CEO in special partnerships and marketing initiatives.Who you areHave at least 1-3 years of customer service, operations, logistics experience from an eCommerce, Fashion or CPG brandProficient in Microsoft Office and Google Drive SuitesExceptional writing and communication skillsHighly organized with ability to collaborate, self-prioritize, and ask for help when neededAre passionate about Caraa and Mercado, our ethos, and our productsEnjoy working in a fast-paced and ever-changing startup environmentDesire to learn and take on new challengesDesired but not required: experience with Adobe suiteRequired SkillsProficiency in Microsoft Office and Google Drive SuitesProficiency in navigating social media channels including Facebook, Tik Tok, and InstagramExceptional writing and communication skillsDesired Skills1-3 years of operations experience in eCommerce, Fashion, Retail or CPG brandsFamiliarity with ShopifyFamiliarity with Adobe Creative Cloud suiteBenefits & CompensationCompetitive salary compensation based on market rate and seniorityWe do not offer health benefits at this momentOpportunity to sample products from our collectionDiscounts to all Caraa and Mercado Famous productsInvitation to exclusive CARAA and Mercado Famous social outings & sales events

Created: 2025-03-01