Contact Center Specialist

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.Key Responsibilities:Answer incoming calls and electronic requests from patients, family members, and external partiesRegister new patients and ensure accurate data entry into the electronic medical record systemVerify insurance coverage, determine self-pay responsibility, and schedule financial counseling if neededSchedule healthcare appointments in accordance with system and clinic guidelinesInterpret physician orders to schedule tests and procedures accuratelyProvide appointment details, required preparation instructions, and payment informationDocument patient messages and communicate them to administrative or provider staffIdentify urgent patient situations and escalate appropriately for triageMaintain professionalism and composure when handling upset callers, escalating priority issues as neededTop Skills:✔ Customer Service experience required✔ Call Center experience required✔ Typing and computer proficiency required✔ Medical Terminology experience is a plusAdditional Notes:📍 Work Location: 301 N Washington Ave, Dallas, TX 75246 (On-site)🚗 Parking Included: Yes🎤 Interview Type: 2 rounds of interviews🎓 Certification/Degree Requirements: High School Diploma Required

Created: 2025-03-01