Inside Sales Representative

Job SummaryStannah Stairlifts is growing, and were looking for help with our customer care team. This position is a wonderful opportunity to work with a world-class employer, which enjoys an excellent reputation (take a look at Stannah USAs reviews on Trustpilot!)This position would suit a conversational person who enjoys helping people as they look for ways to stay safely in their home. Youll be responsible for handling inbound and outbound calls, answering questions and converting leads into appointments. Youll also make follow-up calls to help our sales team close the order.Major Responsibilities/ActivitiesMake outbound follow-up calls in a polite and courteous manner while being patient, to convert existing sales appointments into orders.Respond to sales leads (phone, mail, internet, email) and capture the details in our database.Create a positive client experience through ongoing client interaction, helping people to take the next step in the sales process.Represent the company responsibly while maintaining confidentiality.Develop good working relationships with all other departments of the company.QualificationsAn out-going personality, with strong listening skills to respond to customers" needsGood attention to detail, to keep notes of conversations and plan next stepsPatience and empathy to work with a mostly elderly customer-baseCustomer service experienceBasic experience of basic data-entry on a computer, emailing, word-processing and spreadsheetsBenefitsThree weeks paid vacation, rising to five weeks over timeExcellent health benefits, including Medical, Dental, Group Life, Accidental & Disability InsuranceA generous profit-sharing planA good 401(k) plan with employer-contributionAn informal working environment with bottomless free coffee!Company OverviewStannah is a British-based company that was founded over 150 years ago. We are one of the worlds largest suppliers of stairlifts and have been expanding throughout the US and Canada since 1992. Our US headquarters in Franklin, MA serves direct sales markets in New England and on the West Coast, and a dealer network that stretches from Maine to Hawaii. Despite rapid growth, we are still a family-owned business and enjoy unusually long employee-retention; people like working at Stannah and we care about developing our employees. Come and join our team!Job ***** Full-time***** $22.00 - $24.00 per hour**401(k)Dental insuranceHealth insurancePaid time offVision insurance8 hour shiftHigh school or equivalent (Preferred)Sales *** 1 year (Preferred)Customer ***** 1 year (Required)Ability to **Franklin, MA 02038: Relocate before starting work (Required)Work ** Hybrid remote in Franklin, MA 02038

Created: 2025-03-01