Director of Stores & Operations

Director of Retail and Operations** Hybrid NYC | United States (with travel across US markets)Reporting * Global Leadership Team (NYC & Italy)The Director of Retail and Operations will launch and manage new retail locations across the US, establish operational frameworks, and ensure alignment with the brand vision and global standards. This strategic leader will navigate luxury retail expansion while fostering collaboration between US and Italian headquarters.Current locations include Palm Beach, Dallas (June) and NYC (coming soon).Key *Develop US retail expansion roadmap including market analysis, site selection, and openingsEstablish operational policies ensuring efficiency and exceptional customer experienceDrive sales through strategic initiatives and localized customer engagementRecruit and mentor retail teams aligned with brand ethosLiaise between US operations and Italy to ensure brand consistencyDeliver immersive, elevated shopping experiences that embody the brand identitySet/track performance goals and financial forecasting for profitabilityCoordinate with e-commerce/marketing for cohesive brand experienceManage events, market activations, and trunk show programsOperational *Maintain budgets and administer expense controlsDevelop store management protocols and ensure complianceManage clientele supplies, packaging inventory, and distributionOversee new store construction costs and analyze expendituresExecute semi-annual sample sales and manager meetingsSupport store events and special projects as needed*10+ years in retail operations, preferably luxury/contemporary fashionProven success launching and scaling US retail locationsStrong leadership managing multi-store operations and teamsExcellent cross-cultural communication skillsDeep understanding of US retail landscape and consumer behaviorExperience with P&L management and retail analyticsProficiency in Microsoft ExcelAbility to travel within US and to Italy** Bachelors degree required with minimum 5 years multi-store retail management experience

Created: 2025-03-01