Customer Success Manager

Company DescriptionEmbrava designs and sells innovative hardware and software solutions for the modern office. Our flagship digital Desk & Room Sign solutions improve employee experience when navigating flexible workspaces (e.g. shared desks), drives adoption of hybrid work and enables teams to locate each other and collaborate efficiently.Role DescriptionThis is a full-time on-site Customer Success Manager role at Embrava in Hudson Yards NYC. The CSM will be responsible for ensuring customers are well supported on a day-to-day basis, building on-going trusted relationships, renewing contracts, driving account growth and providing exceptional customer service overall.Qualifications5+ Years as a Customer Success Manager / Account ManagementCustomer Retention and Relationship Building skillsExcellent written and verbal communication skillsAbility to work collaboratively with cross-functional teamsExperience with SaaS sales is a plusExperience in the tech industry is a plus

Created: 2025-03-01