Office Manager

OverviewWe are seeking a highly motivated and experienced Operations Manager to oversee daily operations, drive business growth, and enhance overall efficiency. The ideal candidate is a strategic thinker, a proactive problem-solver, and a strong leader with a deep understanding of healthcare operations, business development, and financial management. They must be self-driven, possess exceptional attention to detail, and excel in hospitality, sales, and collections while maintaining a concierge-level approach to patient service.Key ResponsibilitiesOperational Leadership & Process ImprovementLead and manage daily operations to ensure efficiency and effectiveness across all departments.Develop and implement strategic plans that align with the company's objectives.Identify and execute process improvements to enhance workflow, productivity, and cost efficiency.Establish key performance indicators (KPIs) to measure success and implement corrective actions when needed.Ensure compliance with healthcare regulations, HIPAA, and internal policies.Business Development & SalesDevelop and execute strategies to grow membership enrollment and increase patient retention.Identify new revenue opportunities, including service expansion and community partnerships.Oversee marketing initiatives, community outreach, and promotional events to attract and retain patients.Track sales performance metrics and adjust strategies to optimize business growth.Financial Oversight & CollectionsMonitor profit and loss statements to make data-driven financial decisions.Manage billing, collections, and financial reporting, ensuring a strong revenue cycle.Oversee membership payment processing, outstanding balances, and patient financial agreements.Analyze financial data to identify cost-saving opportunities and maximize profitability.Hospitality & Patient ExperienceFoster a concierge-level service environment, ensuring an exceptional patient experience.Train and mentor staff on hospitality-driven communication and service excellence.Oversee front-desk operations, patient scheduling, and check-in/check-out processes.Implement best practices to enhance patient satisfaction and loyalty.Team Leadership & Performance ManagementSupervise and mentor staff, providing guidance, support, and performance evaluations.Ensure a positive and collaborative work culture that aligns with the organization's mission.Provide ongoing training to enhance staff efficiency and professional development.Oversee project management initiatives, ensuring timely completion within budget constraints.This position will also be required to take on any additional task as directed by COO and Owner.Qualifications & SkillsExperience: Minimum 3-5 years in healthcare operations, medical office management, business development, or hospitality.Education: Bachelors degree in Healthcare management, Business, Nursing, or related field.Leadership: Strong ability to manage teams, mentor staff, and drive performance.Financial Acumen: Expertise in budgeting, collections, and revenue cycle management.Business Development: Proven experience in sales, membership growth, and marketing strategies.Technology: Proficiency in EHR systems, billing software, and Microsoft Office Suite.Self-Driven & Strategic: Ability to work independently, solve problems, and implement scalable solutions.Concierge-Level Service Orientation: Strong focus on patient satisfaction and hospitality-driven care.Why Join Us?Competitive salary and Generous time offOpportunity to shape and grow within an innovative healthcare model.Collaborative and supportive work environment with room for professional development.

Created: 2025-03-01