Customer Success Specialist

Company DescriptionEncore Insurance is an employee benefits brokerage firm focused on partnering with organizations of all sizes to tailor benefit programs and provide HR technology solutions. The company prioritizes innovation and technology to stay ahead of benefit trends and offer competitive packages to clients employees.Role DescriptionThis is a full-time hybrid role for a Customer Success Specialist at Encore Insurance located in Houston, TX, with the opportunity for some remote work. The role involves day-to-day tasks such as ensuring customer satisfaction, providing analytical support, offering customer support, maintaining effective communication with clients, and delivering exceptional customer service.QualificationsCustomer Satisfaction and Customer Support skillsAnalytical SkillsStrong Communication skillsExperience in Customer ServiceExcellent problem-solving abilitiesAbility to work effectively in a hybrid environmentExperience with HR technology solutions is a plusBachelors degree in Business Administration or related field

Created: 2025-03-01