Customer Support Representative

Contract - 12 MonthsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree in process or equivalent and no experience.Provide phone and email support for inquiries from sales teams and healthcare professionals."‹Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce."‹Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service."‹Process all tasks in alignment with relevant working practices and standard operating procedures."‹Offer after-hours support as needed, depending on call volume or workload demands."‹Develop a strong foundation in your current role and learn additional responsibilities within one or more job families."‹

Created: 2025-03-01