Call Center Representative

Start Date: March 13, 2025; 100% on-site with reporting to Torrance, CAWe are seeking highly skilled Call Center Customer Service Representative to join our clients team located in the Torrance area. This position is responsible for delivering excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The "CSRs" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.Essential Job Functions:Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.Maintains sincere interest in providing stellar customer careUnderstands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transactionExercises independent thinking in meeting customer expectationsCombines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the clients imageMust Possess the Ability to:Process information quickly and accuratelyWork under time constraintsUnderstand and apply new conceptsAnalyze Information and evaluate resultsEffectively deal with complex customersCreate positive customer relationships by defusing angry and upset customersDemonstrate commitment to learning quickly and effectively applying knowledgeAttention to detail and follow-upMinimum Requirements:High School Diploma or equivalentMinimum 1 year of call center experienceMinimum 1 year of customer service experienceKnowledge of computer (PC) and internet applicationsExcellent Telephone etiquetteExcellent communication skills: written, verbal, and interpersonalProficiency in keyboarding/data entry (At least 35wpm) - Typing Test givenExcellent oral and written skills: Grammar and terminologyTime management skillsAbility to pass a background check and drug screen upon offer of employmentRequired Qualifications:6 months- 1 years of Call Center ExperienceShift Times:Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)Must attend ALL training assigned days (First 30 days)

Created: 2025-03-01