Customer Success Manager (Portuguese Speaker)

WAVE BL is looking for a motivated and experienced Portuguese Native speaker (Spanish speaker -advantage) to join our international A-team that spearheads our product footprint growth. In this role, you will focus on providing our new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.What You'll Do:Take E2E ownership for a set of incoming new accounts and take them with professionalism and care through our customer journey.Prioritize and advance accounts through the customer journey to maximize conversions.Lay the foundations for a long-lasting business relationship in line with our company's strategy and Value Proposition.Perform training, implementation and deployment, qualifications and discovery sessions with our new accounts and document the findings.Maximize product value for our customer and keep them updated about new features and potential use cases.Coordinate and monitor all operational activities related to support your set of accounts.Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.Exercise your product, people and business skills to achieve the best results for WaveBL. Requirements and Skills:Customer-obsessive, with at least 3-4 years of solid customer service, customer training or customer technical support experience (SaaS background preferred).Fluency in Portuguese and English - mandatory. Spanish -Advantage.Excellent written and verbal communication / presentation skills.Strong Familiarity with Salesforce, Jira - Advantage.Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry - Advantage.

Created: 2025-03-01