MSP Program Director

MSP Program DirectorProgram Director on Site with one of our Parter ClientsProgram Management > your top priority will be ensuring successful delivery of the ongoing program requirements including, but not limited to:Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels;Supplier/Vendor Operations - actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.Achieve or exceed annual and quarterly revenue targets through accurate monthly and quarterly forecasting.Grow market share and expand client base across the healthcare staffing service lines.Champion and maintain ownership of company-wide cross-selling initiative across all brands.Develops a structured, detailed strategic plan to build new business relationships with key stakeholders and "C" level executives within client healthcare organizations.Lead, build, and performance manage the Business Development team across staffing service lines, actively manages team performance and pipeline using key metrics and professional CRM platform.Represents and negotiates on behalf of the company with senior executives and key buying influencers across multiple healthcare settingsBilling, Reporting & Analytics> ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues.Project Management - overall responsibility for management and implementation of program/project modifications and enhancements;Continuous Improvement - use experience, data and analytics to drive improvements in program process, utilization and satisfaction;Escalation Management - proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels;VMS Management - build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectationsContinually expand knowledge of healthcare staffing and managed services market trends, industry analyst updates, and competitive data by reviewing internal and external sources.Client ManagementClient Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers;General Thought Leadership - be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers.Program Management Team Development > a world class team is core to the success of any program; you will play a significant role in the overall Service Delivery team management including day-to-day tasks, communication, goal-setting and career development.Personnel management - day-to-day responsibilities, team dynamics, annual goals, performance management, career development, mentorship, etc.;Communication - delivery of relevant corporate, client and team communications;Issue Resolution - ongoing management and resolution of any program/team/people issues.Individuals that will likely thrive in this role are those that have program and project management experience in Human Resources, Recruiting Procurement or related functional areas. In order to succeed, individuals will need to be highly competent leaders who take initiative, yet are adaptable in dynamic environments, are able to routinely provide operational/tactical thinking and are very comfortable delegating work to both direct and indirect reports (and ultimately holding them accountable for the finished work product).Knowledge of:Staffing Industry, Managed Service Provider (MSP) , Vendor Management Systems (VMS) , Procurement, Human Resources (HR)Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performanceStrong experience, and detail orientation, in report developmentExperience in identifying and leading initiatives for process improvementEffective communication, presentation, time management, organization, and planning techniquesMS Excel and MS PowerPointAbility to:Demonstrate excellent communicationMentor and develop internal team members and external staffing partnersProblem solve and present conceptual information to all levels of internal and external managementInitiate, recommend, or provide solutions through designated channelsBuild and execute project plansManage data collection and reports for regular and ad hoc reporting needsOther:Passion for excellenceStress tolerance and ability to thrive in a dynamic environmentHigh level of attention to detailProactive approach to leading a teamUrgency and speed of responseHigh level of dedication and accountabilityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Created: 2025-03-01