Unemployment Claims Analyst

Position Summary:HRLogics is a leader in the industry for unemployment cost management and an organization dedicatedto providing exceptional services and solutions to our clients. We are committed to fostering an inclusiveand dynamic work environment where our employees can thrive.The Unemployment Claims Analyst will be responsible for analyzing and responding to claim-relateddocuments within state-mandated time limits. This position focuses on providing client support, includingeducating the client on the unemployment claim process, processing unemployment documents,performing research as needed, and ensuring accurate and timely information is provided to state agencies.Essential Duties and Responsibilities:● Manage workload by reviewing and prioritizing claims, determinations, and other unemploymentrelated requests to ensure all state-mandated deadlines are met.● Analyze individual case information to determine specific details needed from client to bestrespond to claim requests.● Coordinate timely communication with clients and state agencies to ensure all relevant facts areavailable for the state's unemployment decision.● Gain working knowledge of state unemployment laws across the country and incorporate anychanges into workflow and communication with clients.● Provide guidance and advice to clients on best practices related to unemployment laws.● Be able to work both independently and in collaboration with coworkers to ensure allunemployment responses are filed timely for all clients in our book of business.● Create and maintain log of all actions taken on every claim in our case management system.● Assist clients with standard and custom reporting on all aspects of the unemployment process.● Present ideas for process or system improvement that enhance efficiency and/or clientdeliverables.● Perform any additional functions needed to meet the goals of the department.Requirements and Qualifications:● 2 Year associate's degree preferred; or two years customer service-related experience and/ortraining● Previous office experience with an emphasis on organization of work duties and performing jobfunctions independently preferred● Ability to manage deadlines in a fast-paced environment● Must be proficient in MS Office SuiteSpecial Considerations & Pre-Requisites:● Ability to take initiative and work independently with little supervision● Ability to define priorities and handle multiple tasks and projects● Able to change focus or priorities quickly as the workload demands● Ability to handle sensitive and confidential information appropriately● Excellent written and verbal communication skillsWhat We Offer:● Competitive salary and benefits package● Opportunities for professional growth and development● A supportive and collaborative work environment● Flexible remote work model● 401K and employer match● PTO and a generous holiday calendarHow to Apply:Interested candidates should submit their resume and a cover letter outlining their qualificationsand experience to HR@. Please include "Claims Analyst Application - [YourName]" in the subject line.HRLogics is an Equal Opportunity Employer. We celebrate diversity and are committed tocreating an inclusive environment for all employees.The above statements serve as a summary of the general nature and level of the work being performed by people assigned this work. This not an exhaustive or comprehensive list of all possible job responsibilities required. Responsibilities, tasks, duties of the jobholder might differ from those outlined in the job description and other duties as assigned will be part of the job. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary

Created: 2025-02-27