Administrative Assistant

CommuniCare Advantage is looking for an administrative Assistant to join our team!Job DescriptionPerforms a wide range of administrative and clerical support activities to facilitate the efficient operation of the health plan and Blue Ash Home Office. Ability to effectively handle a wide variety of processes and tasks as delegated by the health plan leadership and Office Manager. Must demonstrate excellent communication and customer service skills. Qualifications:Education: Associates degree in Office Administration preferred or a combination of education and relevant work experience.Experience: Previous administrative support, clerical, and customer service experience preferred.Additional Requirements: Strong skills in Microsoft Office programs.STANDARDS OF PERFORMANCE:ComplianceUnderstands and adheres to facility compliance plan and code of conduct.Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.Adhere to facility, department, corporate, personnel and standard policies and procedures.Treats all patients, visitors, and co-workers with dignity and respect.Always appears professional. Wears name badge at all times.TeamworkTakes initiative to helps the team, is flexible when asked to assist in other areas.Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.Customer ServiceAssumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.Greets all customers in a positive manne rand demonstrates sensitivity to customer's needs.Answers telephone appropriate to department guidelines and avoids excessive transfers.Provides superior customer service while never crossing therapeutic boundaries.Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.AccountabilityAdheres to attendance requirements. Utilizes correct procedure for taking time off.Attends departmental and staff meetings as required.Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.Acknowledge mistakes and demonstrates willingness to learn and correct them.Demonstrates passion and hustle in all work.JOB RESPONSIBILITIESRecord, compile, transcribe, and distribute minutes of meetings.Prepare and modify documents including correspondence, reports, drafts, memos ,and emails.Prepare agendas and schedule for meetings.Provides additional support to CEO and VPs, as requested.Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing, and filing.Arranges, participates in, and implements, as directed, conferences and committee meetings.Maintains awareness of highly confidential and/or important documents received at the hospital.Demonstrates excellent customer service skills in assisting co-workers and visitors in a prompt and courteous manner.May serve as IT and phone service liaison as requested.Handles all incoming telephone calls and exercise judgment as to the urgency and nature of the calls. Directs calls to appropriate staff.Coordinate travel as requested.Assists different departments, VPs, and team members with their travel, meeting, and any special requests.Help organize and execute Employee Engagement activities for the staff under supervision of the CEO.Assists with onboarding new staff, as needed. Manages the company credit card. This includes, but isn't limited to: filing receipts, keeping the card in a safe location, and coding monthly credit card transactions.Manages the marketing closet and needed items.Provide additional support to other Directors as requestedOther duties as assigned

Created: 2025-02-27