Chargeback Specialist

Job ** Chargeback Specialist (Deduction Analyst)Job * Contract to HirePay * $27-30 per hour, based on experience Food ManufacturingExperience *** 5+ years of Chargeback experienceWe are looking for a chargeback specialist in Pico Rivera, paying up to $30/hour, based on experience - Serve as the primary point of contact for customers and the sales team, ensuring timely responses to their inquiries and requests.- Process and reconcile customer disputes, post chargeback credits, maintain chargeback documentation, and update notes.- Collaborate with internal teams to research and determine the validity of claims.- Analyze chargebacks for compliance with customer agreements.- Reconcile rebate deductions against related credit memos and report on deduction discrepancies.- Investigate deductions related to prompt pay discounts, sales tracing fees, and administrative fees to ensure they align with negotiated contract agreements.- Examine payment deductions related to overages, shortages, and damages.- Take action on unauthorized deductions, including seeking repayment from customers and reclassifying when appropriate.- Manage authorized deductions and clear them in compliance with office policies and procedures.- Work closely with various levels of sales to resolve overdue invoices and deductions, recommending further actions for delinquent accounts.- Collaborate with Cash Applications as needed to ensure payments are appropriately applied.- Prepare and present reports, statistical data, and information related to collection activities to management.- Review customer aging analyses to plan and determine appropriate actions for collecting past-due balances.- Document and submit small balances and bad debt adjustments for approval.

Created: 2025-02-27