Customer Service Representative

Administrative Front Desk Clerk / Customer Service RepresentativeFor over 30 years, Taxvance has been a trusted leader in tax preparation and immigration services, serving the Sunset Park community and the tri-state area. We are seeking a highly motivated, bilingual (English/Spanish) professional to join our team as an Administrative Front Desk Clerk / Customer Service Representative. This role is pivotal in delivering exceptional client experiences and ensuring seamless office operations.Key Responsibilities:- Serve as the first point of contact, providing exceptional bilingual customer service and fostering a welcoming environment.- Manage front desk operations, including phone inquiries, appointment scheduling, and client communications.- Assist clients with tax preparation and immigration-related questions, ensuring accuracy and professionalism.- Maintain organized records, handle data entry, and provide administrative support to enhance office efficiency.- Offer translation and interpretation services as required.Qualifications:- MUST BE FLUENT in English and Spanish (written and spoken).- Proven experience in customer service, administrative support, or front desk roles preferred.- Knowledge of tax preparation and/or immigration services is an asset.- Strong organizational, multitasking, and interpersonal skills.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).- Ability to excel in a fast-paced environment while maintaining professionalism.Why Taxvance?- Join a reputable, established company with over three decades of expertise.- Collaborate with a dedicated, supportive team in a dynamic work environment.- Play a meaningful role in helping clients navigate critical tax and immigration needs.- Competitive compensation and opportunities for professional growth.How to Apply:If you are a bilingual professional with a passion for customer service and a commitment to excellence, we invite you to apply. Submit your resume to join our team and contribute to our legacy of exceptional service.

Created: 2025-02-25