Complex Call Center Representative

Job Summary:We are seeking a highly motivated and customer-focused Complex Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure customer satisfaction.Key Responsibilities:Answering customer inquiries and resolving complaintsProviding product/service information and troubleshooting technical issuesProcessing orders, payments, and account updatesUpselling or cross-selling products and services (for sales-focused roles)Handling high volumes of calls in a fast-paced environmentUsing CRM (Customer Relationship Management) software to document interactionsFollowing scripts and company guidelines to maintain quality serviceQualifications:Experience in a call center is required.Vaccinated is required High school diploma or equivalent; associate or bachelor's degree is a plus.Strong verbal and written communication skills.Excellent problem-solving and active listening skills.Ability to multitask and work in a fast-paced environment.Proficiency in basic computer applications and CRM software.Flexible schedule, including evenings, weekends, and holidays as needed.Type of experience needed: Inbound Call Centers- Handle incoming calls from customers seeking support or information.Outbound Call Centers- Make calls to customers for sales, surveys, or follow-ups.Blended Call Centers- Manage both inbound and outbound calls.Ready to make your mark? Apply now and elevate your career!About Us:Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting /home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here:

Created: 2025-02-25