Front Desk Receptionist

We are currently recruiting for a Front Desk Receptionist position at Manella Family Practice. Job Description: We are seeking a friendly, proactive, and organized individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support to visitors, clients, and employees. The ideal candidate will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.Key ResponsibilitiesGreeting and Assisting Visitors: Welcome visitors, clients, and employees with a warm and friendly demeanor. Direct visitors to the appropriate person or department and provide assistance as needed.Answering and Directing Phone Calls: Manage incoming phone calls, transfer calls to the appropriate individuals, and take messages accurately and promptly. Provide information to callers and assist with inquiries when possible.Managing Reception Area: Maintain a clean and organized reception area, including ensuring that reading materials and amenities are stocked and available for visitors.Scheduling and Managing Appointments: Schedule appointments and meetings for employees and clients using the appropriate scheduling software or tools. Coordinate meeting room bookings and assist with setting up meeting rooms as needed.Handling Mail and Deliveries: Receive and distribute mail, packages, and deliveries to the appropriate recipients. Prepare outgoing mail and packages as needed.Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, and document preparation.Security and Access Control: Monitor access to the premises, ensuring that visitors sign in and follow security protocols. Issue visitor badges as necessary and maintain visitor logs.QualificationsMinimum 2 years of experience in a Medical Office.Customer service and administrative experience.Bilingual (Spanish) preferred.Excellent communication and interpersonal skills.Strong organizational skills with the ability to multitask and prioritize tasks effectively.Proficiency in MS Office applications, including Word, Excel, and Outlook.Professional appearance and demeanor.Ability to remain calm and composed under pressure.Positive attitude and ability to work well within a team-oriented atmosphere.

Created: 2025-02-25