Call Center Representative

Company DescriptionMaggio Roofing provides world-class roof services, gutter replacement to households and businesses in Washington D.C.Role DescriptionThis is a full-time on-site role for a Call Center Representative located in Takoma Park, MD at Maggio Roofing. The Call Center Representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction.QualificationsCustomer Service Representatives and Customer Support skillsInterpersonal SkillsComputer LiteracyExcellent communication skillsAbility to multitask and prioritizeExperience in a call center or customer service environment is a plusHigh school diploma or equivalentObjectives of this roleHandle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the company's products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation teamRecommend improvements for systems and processes to boost organizational efficiencyResponsibilitiesMemorize scripts for products and services, and refer to them during callsBuild positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriatelyIdentify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities. Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityCreate and maintain record of daily problems and remedial actions taken, using call-center database

Created: 2025-02-25