Operations Manager

Currently seeking a high energy individual to fill an Operations Manager position in Washington, DC.Daily Tasks:Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.Administrative - Perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensure adherence to company policies and guidelines, safety & security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated and understood. Develop a deep bench of talent by focusing on performance management and succession planning. Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization. Duties also include acquiring top talent through direct involvement in the interview, hiring and on-boarding process; termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. Track required metrics to measure success and develop strategies to improve the experience that we deliver to our customersServe as central point-of-contact to local customer management and other leadership partnersRequired Experience:Proven leadership experience requiredMinimum of 2 years supervisory experienceMinimum of 3 years customer service experienceEffective customer relationship building skills, and uses creative solutions to exceed customer expectationsDemonstrates good judgment under pressure, and works well in a multi-taskingEffective written and verbal communication skills; proven analytical skillsSolid, basic mathematical skills requiredExcellent planning, prioritization and organizational skillsProven experience in high volume/fast paced environmentComputer proficiency in email environments, MS Word/Excel or similar programsHigh School Diploma requiredLifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodationsAbility to stand, sit and/or walk for long periods of time with or without accommodationsPreferred Qualifications:Undergraduate degree preferred

Created: 2025-02-25