Air Export Operations

Position Purpose Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Export Air consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase the margin on each shipment.Responsible for main tasks:Increasing Branch ProfitsUtilize discretion and independent judgment to engage vendors to increase margin on each shipment.Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.Discretion to engage vendors.Management of vendors.Negotiate rates with shipping vendors.Employee profit and loss on each shipment will be analyzed.Overall management of desk to maximize profit.Coordinating Operations with Airfreight ExportsEnsure support documentation is available and correct.Book freight with Airlines and consolidators and obtain freight rates.Arrange pick up on behalf of the client/agent as required.Registration of shipments.Accurate completion of airway bills.Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.Reporting to customs when required.Ensure timely delivery to carrier's consolidators and packing depots. Cost invoicing and collection of correct charges.Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.Client and Supplier ManagementKeeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.Regularly review reports in order to refine and improve services to the customer.Review quotes and records rates to clients and prospective clients.Manage allocated customers using established tools (e.g. activity reports) to achieve and exceed targets.Trace orders and ensure that information effecting arrival or dispatch is communicated to customers (internally and externally) or their agents.Keep informed of competitor activities and industry trends; attend industry related functions and seminars when required.Deploy information about all contact with customer and supplies to all parties.Financial and Accounting ResponsibilitiesResolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.Ensure the department (cost center) achieves it financial and quality objectives.Required skills and qualification/ education/ studies:High school graduate: some college preferredKnowledge of related computer applicationsFamiliar with basic freight forwarding proceduresTwo - three years of previous AE experienceExceptional customer services skillsAttention to detailExcellent Time management and problem solving abilityAble to meet deadlinesShows professionalism while remaining calm under pressureCustomer focused Excellent Communication skillsTeam orientatedDesire to learn Ocean ExportsBenefits:At Rí¶hlig, we believe in supporting our employees well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:Comprehensive Medical, Dental, and Vision Insurance- Keeping you and your family healthy is our priority.401(k) Plan with Company Match- We're invested in your future and help you save for retirement.Generous Paid Time Off (PTO)- Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.Supportive Work Environment- From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.Salary range $55,000-$75,000

Created: 2025-02-25