Food Service Distribution Customer Service Rep

Distinguishing Characteristics: Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Builds and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty. Use internal PC systems and telephone.Role Priorities: Customer Relations, Problem Resolution, Time ManagementEssential Duties/Responsibilities:Other than the general responsibilities, this level includes the following and other duties may be assigned to meet business needs. Must collaborate with the sales team to provide customers with service as outlined in the department's policies and procedures.Must address customer issues and ensure effective and long-term problem resolution.Provide timely and accurate information to incoming customer order status and product knowledge requests. Process customer orders/changes according to established department policies and procedures.Process customer returns according to established department policies and procedures.Provide timely feedback to the company regarding service failures or customer concerns.Ability to provide information to supervisors, co-workers, by telephone, in written form, e-mail or in person.Resolving conflicts and negotiating with others.Ability to fix problems or suggest solutions.Ability to provide information that helps customers to make purchasing decisions, by pointing out a product or service that would fulfill a customer's needs.Use computers, telephones and other technology extensively.Ability to provide assistance to other staff members to resolve specific problems.Ability to maintain call volume and ensures that customers do not have to wait on hold for extended periods of time.Qualifications:Knowledge of principles and processes for providing customer and personal services. Must have experience in Food Service Distribution and Produce meeting quality standards for services, and evaluation of customer satisfaction.Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be familiar with current software packages such as Micro soft Word and Excel.Must be Bi-lingual in SpanishEducation/Training/Experience:A high school diploma or equivalent is required for most customer service representatives. An associate or bachelor's degree is a plus. High school and college level courses in computers, English or business work related are helpful in customer service.

Created: 2025-02-25